ArcGIS Pro Configuration not opening

Question

I have a configuration we are working on. We've been running the configuration during development and testing with no issues. We've run the configuration for a few months with weekly updates. This morning, I was working with one of the users and upgraded their Config like we have in the past without issue. The config was successfully installed showing the "successful dialog". The config no longer starts ArcGISPro or does anything. Double-clicking on the desktop short cut does nothing.

I've uninstalled Pro and reinstalled it. I did the whole delete folders and registry stuff I found below for a clean uninstall

https://esriaustraliatechblog.wordpress.com/2023/01/18/performing-a-clean-uninstall-of-arcgis-pro/

I'm lost.

I've run this update on my dev machine and my remote-vm with no issues. Other users have updated their computers with no issues. ESRI Tech is closed today. Does anyone have any experience with this?

We are at ArcGIS Pro 2.9.5

PamProConfig.png

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pslgisAdmin · Answer

Thank you for your assistance.

I've looked at the problem machine and deleted the config from the Assembly Cache.

opened a command prompt window and typed the below:

"C:\Program Files\ArcGIS\Pro\bin\ArcGISPro.exe" /config:"PamConfig"

nothing happened. ArcPro didn't start. Pro will start from the cmd without the config parameter.

The shortcut icon was empty because it was looking for an icon on the network that wasn't there. Shouldn't cause any problem with just the .ico file missing. It is correct now. Please see attached image.

I've been working on this project for several months going back to last year. Nobody else is having this issue. This user also has a laptop that she uses and it is working just fine along with the several other users that experience no problems. Just one day while working/testing and updating, it broke. Updated fine in the morning, broke later in the afternoon.

I am checking with IT Security and Tech Support to see if some patch or something was done. That doesn't make sense either though because it would've been for all our machines and not just her desktop.

Once again, thank you for your efforts.

USER_SHORTCUT_2.png

cmd_window.png

Wolf · Answer

I tried 2.9.5 to see if there are any release related issues, but my test Configuration works fine on my test machine.   I assume that if you run the command line without the config parameter it works as expected and ArcGIS Pro starts up.   If i delete the Configuration from my folder: 
C:\Users\<user>\AppData\Local\ESRI\ArcGISPro\AssemblyCache\{AddInInfo_Id_guid}
and then run ArcGIS Pro with my configuration (this is from a command line window):
"C:\Program Files\ArcGIS\Pro\bin\ArcGISPro.exe" /config:"MyConfig"
then ArcGIS Pro starts without the configuration.  This is expected.  For some reason in your case ArcGIS Pro doesn't start.  I suspect that your ArcGISPro.exe file location is not accessible.  My shortcut looks like this:

You notice that the shortcut icon is the ArcGIS Pro icon, in your screenshot there's an empty link, meaning the .exe or parts thereof are not accessible.  I would try this: under the logged in user (who has the problem), open a command line, copy the 'Target' field from your shortcut window into the command line window and run the command from there.  if that works make a new shortcut using the command line from the command line window.  If that doesn't work, check user permissions and the Pro installation location.