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Google Analytics not fully working after April 2023 update?

PeterKnoop

Google Analytics for ArcGIS StoryMaps hosted in our ArcGIS Online organization stopped correctly recording data on 27 April. This time frame coincides with the recent updates to StoryMaps to enable Adobe Analytics.

The issue we are seeing is that no views are being recorded, however, users and events are still being tracked. We are using Google Analytics 4 (GA4.)

Anyone else experiencing this issue?

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Accepted answers

oevans_storymaps

Fixes for the two analytics issues have been deployed. Please let us know if you are still experiencing either one of these.

All comments

AbiDhakal

@OwenGeo- Thank you.

oevans_storymaps

We see the bug in the Esri Support system and are taking a look.

AbiDhakal

@OwenGeo-

My case got logged in as a BUG-000164841. Please read details.

Synopsis: Google Analytics (GA4) may encounter issues in detecting the addition of a Google Tag to ArcGIS StoryMaps in ArcGIS Enterprise 11.2 leading to a failure to report any page views in such cases.

For ArcGIS Enterprise do we only have to put in the Google Tag like in ArcGIS Online or, is there more to it?

Do we have to put the entire code generated by GA4 somewhere in the Enterprise root folder and then the Tag on the StoryMaps?

What does the BUG appear like to you?

Thank you,
Abi

AbiDhakal

@OwenGeo

I'm working with Esri Tech Support and will bother you if I have any questions.

Thank you for your direction.
Abi

oevans_storymaps

@AbiDhakal - Many customers' Enterprise portals aren't connected to the internet and/or are behind a firewall. If that's the case with your portal, then you will be unable to utilize a web-based analytics service like Google or Adobe Analytics.

If your portal is connected to the web, then I would suggest that you please contact Esri Technical Support because they are equipped to troubleshoot any specific configuration issue with your portal, which we are unable to do here on the Community site.

AbiDhakal

@OwenGeo

I'm not being able to track ArcGIS StoryMaps story created in ArcGIS Enterprise Portal.

When I test the TrackingID in Google Analytics page, I encounter an error. The error message is: "Your Google tag was not detected on your website." Additionally, I cannot not see the 'collect' request in the web browser developer tools.

However, ArcGIS StoryMaps story created in ArcGIS Online has no problems being tracked.

Is there something more that needs to be done, other than just insert the TrackingID, to track a StoryMap created in Portal?

Thank you,
Abi

PeterKnoop

@OwenGeo I'm out in the field, but a brief look suggests the issue is resolved. Thanks for the quick fix!

oevans_storymaps

Fixes for the two analytics issues have been deployed. Please let us know if you are still experiencing either one of these.

oevans_storymaps

We are in final testing and plan to deploy the fix for both of these issue tomorrow evening, 5/4.

oevans_storymaps

@PeterKnoop -- Actually, we are not yet able to reproduce the issue you mentioned with analytics being re-enabled after turning them off and republishing. Can you confirm that you're clicking SAVE in the Story settings after toggling analytics off, and that if you go back in to the settings before publishing you also see analytics toggled off?

oevans_storymaps

@PeterKnoop -- Thanks again for reporting these issues, and I apologize for the impact this is having.

We've identified the issues and are working on a fix. It looks like the page views are still getting captured, but not in the exact same way. As a workaround, you can find them under Event count > user_engagement.

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PeterKnoop

@oevans_storymaps here a couple examples: StoryMaps and TimelineJS and Interactive Images in StoryMaps.

oevans_storymaps

@PeterKnoop -- Thanks for reporting this. We saw a similar issue in our testing and fixed it before the release. I wonder if this is the same one that somehow came back or a different issue...

Are you able to share the links to these stores so we can take a look? (I assume they are publicly shared, yes?)

PeterKnoop

As a follow-up, trying to disable Google Analytics on the problematic ArcGIS StoryMaps is also failing. If I go to Story settings, toggle Enable analytics to off, then publish the StoryMap, when I revisit Story settings, Enable analytics is back to being toggled on. These are StoryMaps that were originally created awhile ago.

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