Drone2Map Failed to connect to the license Manager for your Licensing Portal

Question

After installing Drone2Map and signing in to the portal, when I'm trying to open Drone2Map this error appears .

"Drone2Map Failed to connect to the license Manager for your Licensing Portal "

AmnoyAm · Answer

As Jerry pointed out, the user must be assigned an add-on Drone2Map license or a user type that includes a Drone2Map license.  In addition, Drone2Map will make a call to the license manager hosting a Drone2Map license.  The communication between the two system used TCP/IP protocal through two specific ports, 27000 and another open port.  If there is a firewall between the system, you must open these ports through the firewall.  Below is a doc on how to configure the license manager through a firewall.  The same rule applies to Concurrent Use and Named User with ArcGIS Enterprise.  The error you mentioned refers to a failed attempt to connect to the license manager hosting the Drone2Map Named User license.

https://desktop.arcgis.com/en/license-manager/latest/configure-the-arcgis-license-manager-to-work-through-a-firewall.htm

JerryBartz · Answer

Hi,

Since you are entering through a portal, you belong to an organization. that authorizes licenses. Please contact you organization administrator to assign you to an add-0n Drone2Map license or a user type that includes Drone2Map.