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Unvollständige Registrierung

Caitlin

Hallo,

Ich habe mich letzte Woche für den digitalen Zugang zur UC registriert. Mit meiner Organisation habe ich über das Wartungsabonnement einen ergänzenden Zugang. Nach der Registrierung wurde mir jedes Mal, wenn ich versuchte, die Agenda anzusehen, mitgeteilt, dass meine Registrierung unvollständig sei und ich confregis@esri.com kontaktieren soll, um meine Registrierung abzuschließen. Dieses Problem besteht bei mir nun schon fast eine Woche. Ich habe ihnen mehrfach E-Mails geschickt und keine Antwort erhalten. Mein Kollege hat ähnliche Probleme und hat mehrmals angerufen, ohne jemals eine Antwort zu bekommen. Ich möchte heute und später in dieser Woche an den Sitzungen teilnehmen. Ich habe ein Bild des Banners angehängt, das auf der Website anzeigt, dass meine Registrierung unvollständig ist.

Hat jemand einen Rat, wie ich Zugang erhalten bzw. meine Registrierung abschließen kann?

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Accepted answers

SandiPeterson

Hi @Caitlin -

A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

@jzcgis A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

All comments

Caitlin

This worked for me as well! Thank you

SandiPeterson

That's great news - thanks so much for letting me know.

jzcgis

Thank you!! I emailed them and they fixed it!!

Caitlin

Thank you Sandi, I've sent them an email and hopefully this will all be sorted by tomorrow!

SandiPeterson

Hi @SME-IT-Help - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

Hi @RebeccaBrooks - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

HI @Matt_hoffman - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

Hi @Caitlin -

SandiPeterson

jzcgis

@SandiPeterson Should we expect this to be fixed today? Some of us are taking time from work to see these sessions. Most people with the complimentary access are working. Hope you understand, this is really frustrating.

SME-IT-Help

We're also having the same issue for some of our team. No responses when calling or emailing them.

Caitlin

Thank you for the update Sandi! I'll wait for the events registration team to contact me.

RebeccaBrooks

I am also having the same issue. "THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS." but my account says I'm registered for UC Digital Access - Complimentary. I did just get a response though, so hopefully it's being corrected soon? I'm really looking forward to watching the sessions this week.

jzcgis

Thank you Sandi, the message says

THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS.

I also registered through complimentary access. Some people suggest incognito or using Edge or other browsers but that didn't work for me (worked for others).

SandiPeterson

Hi Caitlin - Our events registration team has been alerted and provided with a link to you message and the replies from other below.

Matt_hoffman

I'm struggling with the same issue.

jzcgis

Same issue! Many others are having the same problem. I have emailed them, called them (no answer) and tweeted at them. Hopefully enough people say something because we cannot see any sessions!

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