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ArcGIS Data Store stuck in configuration

WongChunKang

After installing ArcGIS Server and Portal for ArcGIS 10.9.1 on a single machine, the installation of ArcGIS Data Store (also on the same machine) is now stuck in the configuration page where it says "Please wait while the ArcGIS Data Store is configured...". I have been waiting for hours to no avail. The browser developer console also did not reflect any error. I have tried reinstalling ArcGIS Data Store and removed the old C:\arcgisdatastore folder but it did not work.

What can I do?

Update: If you encountered the same issue, first unfederate your server site from your portal first (removing-an-arcgis-server-site-from-your-portal), then try again. It worked for my case.

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Accepted answers

WongChunKang

After hours of waiting, it displayed the message: "Could not connect to server on machine. ArcGIS Data Store or GIS Server on that machine may not be running or the machine is not reachable at this time.", despite the fact that the server was running perfectly and I could access the server manager site just fine.

But somehow the ArcGIS Data Store finally configured successfully after I unfederated the server site from the portal using Portal Administrative Directory.

All comments

WongChunKang

It was after entering the server FQDN, then it stuck here

Scott_Tansley

Did the config get as far as letting you enter the server FQDN or fail before that?

WongChunKang

Unfortunately no. When validating server sites on Portal, it said that "The federated server site does not have an ArcGIS Data Store registered...". When validating Data Stores on Server Manager, nothing appears in the list.

Scott_Tansley

I’ve seen this a couple of times where the browser gets stuck but the process completes. Have you gone to server manager, sites, data stores to see if they’ve registered. If they have then validate them.

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