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ArcGIS Pro asking for certificate

JoshuaJohnson5

Pro: 2.7.2

Starting Pro, a screen pops up:

This a new thing, and I have never seen it before. I do not know if I hit a setting in server manager (10.6.1), or somewhere else, that turned this pop up on. If I click "cancel", Pro works fine. If I disconnect our portal from Pro, the pop up does not appear on start. But then I have to reconnect, and get the same pop up.

Also, my organization is looking to use ArcGIS Field maps on iOS, and, after registering the app with the server, the app does the same thing, but will not allow a simple "skip".

How do I turn this off? Or generate a certificate? Or some other work around?

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Accepted answers

JoshuaJohnson5

A solution has been found, thanks to our IT! It's a simple radio button that needs to be changed in IIS. Once open, drill down to:

<SERVER> > Sites > Default Web Site > click on portal

Scroll to 'SSL Settings' and double click.

You will have a checked box ('Require SSL') and three radio buttons for 'Client certificates'

Select Ignore.

Now portal should work, and you will have to do this same process for the server.

Simply click server (mine was on the same machine, right under 'portal')

This solved all the issues we were having. Duplicates of published maps/collected features/etc., collector and field maps not working, weird certificate errors for pro, and probably a bunch of other issues I never ran across.

All comments

JoshuaJohnson5

A solution has been found, thanks to our IT! It's a simple radio button that needs to be changed in IIS. Once open, drill down to:

<SERVER> > Sites > Default Web Site > click on portal

Scroll to 'SSL Settings' and double click.

You will have a checked box ('Require SSL') and three radio buttons for 'Client certificates'

Select Ignore.

Now portal should work, and you will have to do this same process for the server.

Simply click server (mine was on the same machine, right under 'portal')

JoshuaJohnson5

Where you have blacked something out in your screenshot, is that your portal URL or server name or something else?
- That is the server name. I just went to that address, and I get a windows server IIS splash screen. In Pro, Projects tab > Portals, I am signed into two portals, one is arcgis.com, and the other is to the blacked out address, with "/portal/" appended to the end.
Are you using SAML for authentication?
- IT tells me we are not using SAML, we are using LDAP
Are you using a licensing portal (either AGOL or your ArcGIS Enterprise)?
- We are using ArcGIS Enterprise.

crussell_esriau

A few questions:

Where you have blacked something out in your screenshot, is that your portal URL or server name or something else?
Are you using SAML for authentication?
Are you using a licensing portal (either AGOL or your ArcGIS Enterprise)?

JoshuaJohnson5

Yes. IT has gone through every certificate on the web adaptor. I do not get any errors or warnings on firefox or chrome when accessing portaladmin via web adaptor or directly.

I get errors when accessing portal through Pro, as shown in the first post. I also get similar errors on iOS when accessing ArcGIS Field Maps, which does not let me continue through.

I also get the errors on Android (8), however, like Pro, I can "skip", get to a portal log in screen, and the app works. But, our field workers use iPads, so we need iOS to work.

crussell_esriau

Hi Joshua

Are you using HTTPS for your ArcGIS Enterprise implementation? If so, do you get any certificate errors when you access Portal Administrator in your web browser, either via web adaptor (e.g. https://server.domain.com/portal/portaladmin) or direct access via port 7443 (e.g. https://server.domain.com:7443/arcgis/portaladmin)?

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