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Level of detail not shown in add offline area window

kkoz490

Hello,

Within Field Maps while creating a offline area the level of detail option is not displaying. Yesterday (1/11/2021) the option was shown however, it is not today. I have uninstalled the application and then reinstalled but have the same result. I am using the same web map during both days.

Any ideas why the level of detail is not showing?

Thank you,

Kevin

Yesterday:

Today:

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Accepted answers

kkoz490

The reason why the level of detail was not displaying is because of the basemap I was using. I was using the Streets basemap today. But yesterday I used the topographic basemap. Once I switched back to the topographic basemap the level of detail option displayed.

Kevin

All comments

kkoz490

Kevin

ColinLawrence

Just to add on to this. The Streets basemap you were using is a Vector Tiled Basemap which automatically downloads tiles at all available scales; this is why there is no scale picker when taking it offline.

Regards,

Colin

ClaireBibby2

This was happening to me, I could see the level of detail menu on my iphone, but my coworkers would just see a blank menu on their iphones, and no menu on their android tablets. After trying a few different imagery basemaps with the same problem, the solution was to save the map in the Classic map viewer.

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