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ArcMap 10 Toolbox will not load tools.

CoreyLunsford

Its very strange, this. I have been having problems for the last week. I am trying to append data. When I open toolbox, and click on append, it hyperlinks me to an internet description of what append does but does not open the actual tool. I used it just fine two weeks ago. I tried to open other tools and got the same results. Any assistance would be really appreciated. My boss is becoming very irate.

Corey

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JimOlson

Two of our users just began experiencing the same problem within the last 3 days, Windows 7 and ArcGIS 10, same issue whether accessed via ArcMap or ArcCatalog.

JimOlson

We have been able to work around the problem somewhat. We've succeeded in using Model Builder to convert from KML by dragging the tool and the inputs in to the model, and have batch built pyramids using the context menu in ArcCatalog. In both cases the tool's inputs were provided before the tool's window was actually opened, so although nothing is displayed, if you click OK to run the tool, it will work. I imagine this could be trickier for a multi-parameter operation, but Model Builder would be worth a try.

CoreyLunsford

Well, I called ESRI last week about this issue and it took some time, but we finally got it to work. Here is how:

Go to start menu, click on default programs, click "set program access and computer defaults." You will see three options; Microsoft Windows, Non-Microsoft, and Custom." Choose Microsoft Windows. That resets all your internet settings and browsers to default IE and now you can use ArcMap tools again.

On a side note, I have to say how worried I am that ArcMap 10 is being tied into the most buggy, virus-ridden internet software on the market today. I much rather prefer a stand alone program than any that would is dependent on a program that hackers eat for breakfast.

JimOlson

Thanks for sharing that Corey, it worked for us as well.

JonMarks_1-1747370944024.png

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PatriciaButler

Thanks for posting that solution. Very helpful and worked right away. 🙂

MuhammadZuhdi

I have the same problem. In the past I used ArcGIS 9.3. and windows XP SP2. It work well at the beginning but later I found that the Arctoolbox did not work. Also geoprocessing extention. Each time I run it, It appeared as to open an internet browser but then it failed.

Now I have been moving to ArcGIS 10 SP1 and Windows 7 professional. The Arctoolbox again work only for a few day (2 days actually). Then the same problem come again. All operations inside Arctoolbox will appear to open MdDlgHelp.htm and MdDlgContent.htm each time I clik it. Unfortunately, the htm files are not opened. so I can not see error information or the solution.

I have tried some solution as suggested in the internet. Fisrt, I deleted the contain of ArcGIS folder in users document. It still does not make any change. Second, I install ArcGISDesktopSP2. Also doesn't solve the problem. One suggestion is to install IE9. Unfortunately I failed install this new browser.

I start to think that this might be caused by virus. I will try to scan the computer with antivirus of my own. But, whosoever could have any solution to overcome this problem. Please share it to me. Thank you in advance.

MuhammadZuhdi

Sorry, I didn't carefully read all the massage written by the submitter. Especially what corey's done.
My thank a lot and gratitude to Corey for her effort and knowledge share. Now I have solved my problem because of following what Corey suggested.

JenniferGrew1

Thank you so much! We were having the same issue and it worked like a charm.

AdelBolbol_Fernandez

Thanks a lot, that saved me from having my patience running out.

LaxmiPanthi

I also had the same problem as of zuhdi67. The suggestion by Corey worked well. Thanks to all.

AshokPeddi

Hi I am facing the same problem even though I did what corey has told.Still i could not make out. Please help me in this reg.

Ashok

BayronMilian

I´m having the same problem, although I did what Corey suggested, reseting Default programs to Microsoft, still can´t make any tool work again, I reinstalled the program and same problem continues, does anybody found a new solution! I´ll apreciate your response,

BayronMilian

Hi, this is the message I got when trying to open any tool from the search catalog menu,
"Adding this item is not supported or the application that opens it is not found",
Hope you can help me!

BayronMilian

Try this, is the same solution used for 9.2 version with same problem, worked for me!

Subject Re: Tools in ArcToolbox will not open
Author Kwabena Prakah-Asante
Date Oct 25, 2007
Message Try this...and Good luck

*Make sure you do not have any ArcGIS application running etc

* Navigate to C:\Documents and Settings\[logged in USERNAME]\Application Data\ESRI

* Delete the ArcToolbox folder

* Restart ArcMAp and try opening ArcToolbox

SierraFranks

I tried what cory mentioned but still nothing. When I open the buffer tool for example or any tool for that matter. There is nothing but a gray screen. No where to input data or even data fields. All that is are the OK, cancel, environment and help buttons at the bottom. I have uninstalled and reinstalled the software and still nothing. Any help would be very much appreciated! Attached is an example.
Also the program will crash often once any tool is open.

buffer example.docx

NormanBilling

i have exactly the same problem on my win7, 64bit pc, echosef described. is there any solution available? i have installed the latest update, too.. but its still not working.

BartlomiejSzypula

Hello Everybody!
I had the same problem in Win7 64 - ArcMap did not load ArcToolbox windows. I've tried different solutions, but without good results. The only one thing, that helped me - was to install new version of Internet Explorer (for now it is IE v.11). Now I know, that all problems wit ArcMap was caused by Internet Explorer - so - try this solution.
Regards!
Bart

WillWilliams

I just started having this issue but don't know how to fix it with window 10.

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