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ArcGIS Monitor 2023.2 - ArcGIS Server services status and its metrics status shown as 'Unknown' instead of Nominal (alerting is ON)

NaveenK

Hello Guys,

ArcGIS Server services status and its metrics status showing as 'Unknown' instead of Nominal despite alerting being set on certain metrics.

Toggling the alerting OFF/ON puts the status back to 'Nominal'. This may be a workaround but can't do this for all the services (and its metrics).

Thanks,

Naveen

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CodyPatterson

Hey @NaveenK

Would it be possible to attempt and restart the ArcGIS Monitor Server Service on the machine? It may be hung up with cached or invalid data that would put it into an unknown state.

Cody

DerekLaw

Hi @NaveenK,

This might be related to a bug in the older component status model. Please upgrade to the latest ArcGIS Monitor 2023.3.1 release. Or if you can, wait for the ArcGIS Monitor 2024.0 release which will be coming out in later this month.

Hope this helps,

Dan_Brumm

Can you give us a preview of what v2024.0 will bring?

Shawn_NG

Hey @NaveenK , check if the connectivity observer is working fine for the site (in your case ArcGIS Server 1). I have observed that if there is an issue with the observer, the metrics is not collected for either the parent and the child component.

Click on Monitoring tab >> open settings for ArcGIS Server 1 >> Observers. Does any of the connectivity observers have a red x mark next to it?

NaveenK

Hello @Shawn_NG - I don't see any red x mark to connectivity observers. However, when I checked the logs for these ones (Like discover, metric), it says run failed. So, looks like some issue with observers.

NaveenK

@CodyPatterson - I did this multiple times but no luck

NaveenK

Ok. Thanks @DerekLaw

NaveenK

@DerekLaw - I tried to unregister ArcGIS server. It has removed all the ArcGIS server services but not the actual ArcGIS server component. It does not allow the re-register the same ArcGIS server again and comes up with error message - "A duplicate was found - Operation cannot proceed". I will open a new thread on it as well. How to get it completely removed ?

NaveenK

Ended up unregister and registering it back again. It looks OK now. I need to monitor to see if it returns back,

DerekLaw

Hi @NaveenK,

As I mentioned earlier in this thread, I encourage you to upgrade your ArcGIS Monitor instance to a more current release so you'll have the benefit of all the fixes that were addressed.

Hope this helps,

DerekLaw

Hi @Dan_Brumm,

Apologies for the late follow up. ArcGIS Monitor 2024.0 will include the following:

Updated deployment architecture
ArcGIS Monitor Agent will have a "discover" capability
New Dataviews
New Analysis view samples
New Command Line Interface (CLI) to Monitor post-installation

A blog that describes each of these items in more detail will be published when Monitor 2024.0 is released.

Hope this helps,

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