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ArcGIS Pro 2.9: Pro fails to detect a cached service that's copied to the cache directory,

JamalNUMAN

Despite the fact that cached service is available in the cache directory with same name as the map name, Pro fails to detect it and ends up with an error as per the screenshot below

What could be the issue here?

The cached service (Orthophoto_WB_2021_10cm_tif_PG1923) was cached in machine A and then copied to machine B (C:\arcgisserver\directories\arcgiscache) to be configured

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DanPatterson

I doubt that a file system copy/paste will work. I suspect that you have to export in a format that can be imported on another machine.

I don't use any of these tools but there are import/export capabilities like

Export Map Server Cache (Server)—ArcGIS Pro | Documentation

Import Map Server Cache (Server)—ArcGIS Pro | Documentation

Not sure if they apply to your exact situation but other forms of "caches" have import/export capabilities

MikeVolz

Have you performed this task in the past with ArcMap, as I believe this workflow worked when cached services were published from ArcMap?

If so, maybe this could be an ArcPro/ArcMap equivalency issue?

JamalNUMAN

Correct. In ArcMap, it used to work that simple.

The cached service is copied in the target machine in the (C:\arcgisserver\directories\arcgiscache) folder and detected by the ArcMap as an mxd file with same name as the cache is published with overwrite option

Not sure how this should work in Pro

MikeVolz

I know creating caches can take a long time, but maybe you can create the cache in Pro instead of copying it.

Was the cache you are trying to copy originally created from ArcMap or Pro?

What type of caching format did you use as that might be a factor here as well?

JamalNUMAN

As caching takes a long time, we cache our imageries in multiple machines (each machine caches the imagrey of the country in a particular year) and then we copy the cache to the production machine. This is used to work very well in ArcMap
Correct. All cached services are created using Pro
The caching format is as per the screenshot below

DanPatterson

for server at least

Copying caches—ArcGIS Server | Documentation for ArcGIS Enterprise

MikeVolz

Does your org have an enterprise environment with an Image Server role? If you had that you could create high performance image services from Raster Mosaic Datasets which would eliminate the need to cache your imagery. Just a thought if you have access to this software.

JamalNUMAN

Correct. We do have ArcGIS Image Server role.

Do you mean that publishing imageries contained in mosaic (as image service) has the same performance as the cached one?

ЧистыйВходчистый-входрф

I think it's better to do this in an office excel...

JamalNUMAN

With Pro 2.9.1 and ArcGIS Server 10.9.1, publishing a service map with same name as a cached service gets it detected!

MikeVolz

Jamal:

What have you changed in your Pro project, since you said this workflow did not work initially, as that is unclear from your posts?

JamalNUMAN

The change is the version of the ArcGIS Server. It's now 10.9.1

Not sure if this is the reason why it works

MikeVolz

So in summary from your findings, copying the cache to a Pro service with the same name at Enterprise 10.9 does not work, but the same exact workflow does work when Enterprise is upgraded to 10.9.1.

Is this an accurate statement?

JamalNUMAN

I was using 10.7.1, indeed, before upgrading to 10.9.1

Correct. The copied cache will be detected as it’s published with same name as the cache

ivantimofeev

Thanks

rshihab

Greetings

I have the same issue cache is not detected with ArcGIS 10.7.1. I have migrated the enterprise deployment from existing site to a new host provider . I used the webgisdr tool to restore the site , and i copied the cache from Provider A to provider B. the migration were successful. I copied the existing cache by overriding the cache directory /hosted cache once i start the map service it fails to detect the cache . I did a test by overriding the cache by re publishing and it works but the all existing map service failed to get the cache.

All the Map are published using ArcGIS pro.

Q1. Do copying the Cache works with ArcGIS Pro if the environment is different ?

Q2. What additional steps needs to be done for to check the Cache?

Q3.Why the cache fail to view in Javascript map from the Rest?

Q3.If I upgrade the release to 10.9.1 will it works?

I will apricate you support.

JamalNUMAN

I experienced the same issue but resolved in 10.9.1. Had you looked at my posted dated in 28-01-2022 01:08 PM?

All what you need to do is (better if you tried it first in test machine)

Copy the cache to the target machine
Publish the map with same name as the cache
The cache are detected as per the screenshots provided in the post in28-01-2022 01:08 PM

rshihab

Dear Jamal,

Yes I have read your post and I did the republishing on the target machine by overriding the map services and it detects the cache on 10.7.1. But as I have more than 10 services I will do the upgrade 10.9.1 it it works it means it is an issue on the 10.7.1. I will keep you posted. Thanks 👍

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