Inconsistent number of pop-ups displayed when clicking on stacked points

Question

In some places, our featureclass has stacked points derived from identical XYs.  We published to REST through ArcGIS server and added it to a web map (here using Map Viewer Classic, but same problem in Map Viewer Beta).

When the point is clicked in the center, 4 pop-ups are displayed.

When clicked on the edge of the point (or a bit out beyond) only 1 pop-up is displayed.

We are concerned that we could be called out for misinforming the public.

1pop.PNG

4pop.PNG

IMG_8718_Original.jpg

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DaveFullerton · Answer

If you think this issue should be addressed, please vote up vote it here: https://community.esri.com/ideas/19143

Anonymous User · Answer

Hello all,

This is a known behavior or limitation of the application. Clicking the edge of any point, only displays the top feature. 
As a workaround, click the center of the overlapped features to display the overlapped features attribute.

Best,

Sourish

DaveFullerton · Answer

We are using Experience Builder.  I tried enabling the select tool on the map, but selecting the points didn't open the pop-ups.  Using the point option for the select tool does consistently select the same (correct) number of features though.  We really would not want our users to deal with the complexity of the select tool.  If we could configure it to open pop-ups and be active by default then it might work.

Our data are not in either the WGS 84 or Web Mercator coordinate system, so clustering won't work at least until it supports our coordinate system.  I don't think clustering would work in our case anyway, but without trying it, I can't be certain.