Omezení podpory MyEsri

RGK

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Povolit specifičtější funkce v "View Support".  I když je uživatel přidán mezi autorizované volající, nebude moci odeslat žádost, pokud není "View Support" povoleno.<\/P>

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Povolení "View Support" poskytuje přístup ke všem hovorům,  Site by měl mít možnost přiřadit uživatelům přístup pouze k zobrazení jejich odeslaných požadavků na podporu.<\/P><\/BODY><\/HTML>

TeresaDolan

My Esri recently added some functionality to allow organizations have an "Owner Only" flag set for them. With this setting turned ON, users (that is, authorized callers) at an organization are only able to see technical support cases they themselves submitted. They cannot see cases submitted by their colleagues.

Admins with View Technical Support Information permission at the organization will continue to see all cases, regardless of the flag setting.

For domestic organizations, contact your organization's Customer Service Representative (CSR) for more information. Your CSR is listed on your My Organizations > Overview page. For non-US organizations, contact your distributor.