ArcGIS Maps for Office missing functionality

Question

I am using ArcGIS Maps for Office 2020.1.1 with an ArcGIS Enterprise 10.8 connection. I get a warning every time I login to the addin in Excel that says "Functionality such as the following will not be available due to the configuration of your ArcGIS Server: Select features by drawing a rectangle, Find near selection". The odd thing is both of those features work as expected.

I am using the latest version of ArcGIS Maps for Office as of July 15, 2020 both on my computer and the Portal components. Our Portal has a geocoding service running and the geometry service is running. I only have one ArcGIS Server and it is our federated hosting server. I have validated the federation and it is good.

How do I get that warning to go away? I am assuming it is a bug since I have not been able to find functionality that is not working.

Thorbjoern_DK · Answer

I'm getting the same warning, but I'm not working on Enterprise Portal but ArcGIS Online Organisation. I would think that ESRI continuosly makes sure that AGOL is correct equippet for this purpose?

DerekLaw · Answer

Hi Diane,

This error message suggests that the Geometry Service in your ArcGIS Enterprise - ArcGIS Server component is not accessible to ArcGIS Maps for Office. I would check to see if it's running.

Please ask your ArcGIS Enterprise admin to login to ArcGIS Server Manager > Services > Utilities folder and verify if the Geometry Service is running.

Hope this helps,

DianeMcGuerty1 · Answer

I have just installed maps for office on our staging server 10.8.1. I am getting the same warning error as above but have no idea where the configuration on the server would need to be changed. Any clue??