Issues with Search in Explorer App

Question

Hello,

I'm having search issues with the Explorer App. I've configured the Search to look up some of our asset numbers. It works in our ArcGIS Online Map when we are using a desktop computer, but it is not working in the Explorer App. When I type in an asset number it just brings up postcodes in Singapore. I'm running App version 20.2.1 and Android version 10. I've attached two images, the first is the Web map application settings showing the search by asset ID. The second is a screenshot from the Explorer App, showing an exact asset number that instead returns addresses in Singapore.

Any help would be much appreciated. This is a function our field crew need in order to find where our assets are.

ExplorerSearch.png

SearchInExplorer.jpg

Image2.jpg

locking parcel has changed in default.jpg

帐篷.jpg

sample_line.png

HelenWhiteley · Answer

Hi Elaine,

Did you ever get a resolution to this?  It sounds like exactly the same issue I am having with ArcGIS Explorer and needing to find locations by asset number.

Thanks,

Helen

Anonymous User · Answer

Hey Elaine Collinson‌,

I beleive as long as you create the locator using Create Address Locator tool this will solve the issue and the standard publication process for a mmpk will work.

Let me know how you go.

Cheers,
Cam

ElaineCollinson · Answer

Hi Cam,

Thanks for your reply, I'll look into this first thing today. After I create the Feature Locator, is there a specific way I have to export it (such as a Hosted Feature Layer to online) to ensure it will work in the Explorer App?

Thanks,

Elaine