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AGX 1700: User Doesn't Have the Ten(10) Basemaps Showing

JosephSimon

Hello All,
Using AGX 1700 on a WinXPSP3 machines:
One of my users cannot see the ten (10) basemaps that all other users logging into the same workstation can view. These are default Basemap on the dropdown from the ribbon.
I am assuming there is some profile corruption, given that other users are working as normal when they logon.
Is there an User specific folder that I need to look for and repair/replace?
Has anyone else had this problem?
By the way, repair and uninstall and reinstall didn't work.
Feel free to ask for more information.
Thanks in advance for the support.

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MarkBockenhauer

Does the user have access to this URL http://www.esri.com/software/basemaps/basemaps.xml

This is where the basemaps are pulled from.

Mark

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Bud_0-1732542778587.png

JosephSimon

Hello Mark,
Yes, the user has access to that URL. I can see the xml in IE as I click on the URL you provided below. I still can't see the basemaps.
Is there another place I should look or something else we should do?
Thanks

Does the user have access to this URL http://www.esri.com/software/basemaps/basemaps.xml

This is where the basemaps are pulled from.

Mark

MarkBockenhauer

If you put the URL in for the resources..

http://www.esri.com/software/basemaps/basemap9.png
http://www.esri.com/software/basemaps/basemap9.nmf

do they work?

On the machine that is having problems if you open the Map (http://www.esri.com/software/basemaps/basemap9.nmf) and then save it as a basemap, what happens?

Mark

JosephSimon

Hello Mark,
My apologies, I was off a few days.
The resource URLs work. When saving the nmf as a basemap it shows ALONE as a basemap, so we can create basemaps.
Hope this helps. I was considering loading 1750 to see if that fixes it. What do you think?
Thanks for the help!!
Joseph

If you put the URL in for the resources..

http://www.esri.com/software/basemaps/basemap9.png
http://www.esri.com/software/basemaps/basemap9.nmf

do they work?

On the machine that is having problems if you open the Map (http://www.esri.com/software/basemaps/basemap9.nmf) and then save it as a basemap, what happens?

Mark

MarkBockenhauer

I would expect 1750 to be the same as 1700 in regards to basemaps.

When you start ArcGIS Explorer it writes basemap 'cache' to %tmp%\E3\httpwww.esri.comsoftwarebasemapsbasemaps

Do you see basemaps in this folder on the machine that is having problems?
Does the user account have write access to this location?

Mark

JeffersonWest

I have a user experiencing the same issue. He is able to map the basemaps and save them manually from the nmf files, and he has the ability to edit the %TMP% folder, but basemaps do not appear automatically when he opens AGE. The manual process is OK, but it doesn't have the nice thumbnail so the user knows which basemap he's picking...unless there's a manual way to update that as well?

JosephSimon

I am going to try to apply the above fix next week. I got busy on other projects and the user was working around the issue. After I try it I will report back to you guys.
Thanks

I have a user experiencing the same issue. He is able to map the basemaps and save them manually from the nmf files, and he has the ability to edit the %TMP% folder, but basemaps do not appear automatically when he opens AGE. The manual process is OK, but it doesn't have the nice thumbnail so the user knows which basemap he's picking...unless there's a manual way to update that as well?

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