What is the trick to getting the point clustering settings to show up?

Question

How do I get point clustering option on my point layer?  I understand it only works with Web Mercator, but I can't seem to get the option to show up despite re-projecting my data.  The Story Map example has this working in a different coordinate system, so I'm not quite sure how this is supposed to work. An ESRI basemap is being used here with a non-Web Mercator layer, so it that the catch?

Essentially, I'm trying to publish a map service, through Pro or ArcMap and enable this setting in a web map.  It never shows up as an option for me.  What is the trick to this?

IamAG · Answer

Hello Rachel,

I know this post is a little old, but I am having the same trouble as the original poster.  I have created a map in ArcGIS Pro and shared it to my organization's Portal.  I opened the map online and am unable to find the clustering feature in the layer properties menu.  I also tried what you mentioned.  I found the URL for my feature layer and tried to add it.  The layer did come into my web map, but I still did not have the option to configure clustering.  Any thoughts about it?  I wonder if our version of Portal is older than this feature.  I have no way of knowing that since I am not the GIS Platform Admin.

I also read somewhere that it may depend of the coordinate system of the map.  I set the coordinate system to Web Mercator in ArcGIS Pro before I shared the feature class.  However, the feature class is in State Plane.  Could this be part of the problem?

Any ideas would be appreciated.

Angela

Brian_Wilson · Answer

Nothing I have done so far activates the cluster option. Projection, <50000 points, etc etc, everything seems to be set correctly. The URL given above https://gis.pearlandtx.gov/server/rest/services/Map/MapServer/0 is dead.

I have no reason to believe this feature works outside of the magic ESRI demo chamber.

It's one of those "it just works" in a demo, but it only works in the demo.

Does anyone have a feature point layer that works with this feature?

Convince me.

i think there needs to be a brief workflow to show how to set up the layer or troubleshoot it.

rachelg_esri · Answer

Hello Thomas,

As a quick side-note, I went ahead and logged the following bug:

[BUG-000120872: Clustering is not available for sub-layers of map services when the map service is added to a web map.]

The bug requests to either resolve this in a future version of ArcGIS Online and Portal for ArcGIS, or requests the documentation to be updated to include a statement that map services aren't supported.

Best regards,

Rachel

Esri Support Services