Custom Geocoder Invalid or Inaccessible

Question

Hi.  I've created a custom "General - Single Field" locator service on our internal public-facing server servers.  However, when I try to add it to our agol organization site, I get "The geocode service URL you have entered is invalid or inaccessible."  However, I know the services on this server are accessible.  And I successfully geocode an address using the URL in a browser.  Also, the locator service works fine in ArcMap.

Does anyone know what I could look for to resolve this?  It does use https if that matters.

This is what the URL looks like (though it probably won't work if you try it as I can't keep it live):

https://gis11.services.ncdot.gov/arcgis/rest/services/Locators/NCDOT_BridgeLocator/GeocodeServer

Thanks.

TunaUnsal · Answer

We were unable to define the reason behind the problem but could solve it by just trying the same in the server where AG Server and Portal for AG is running. We defined the very same geocoding service and did not receive any warning. Normally we were trying to add this geocoding service from another pc with a portal admin account but receiving the "The geocode service URL you have entered is invalid or inaccessible." error.

TunaUnsal · Answer

Thank you for your valuable answers. I will have SSL issue checked by IT Dept. and share the result.

KellyGerrow · Answer

Hi Tuna,

Is SSL enabled on your geocoding service? If so, use this link to check if there are any issues with the certificate installation: SSL Checker

If no issues come up with the certificate, then I would suggest contacting technical support to look into this issue.

-Kelly