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Open Data download issues

JimCourson

I'm having trouble downloading polygon data from Open Data since the latest updates were applied. Three datasets that previously worked now fail to download. In some cases the data gathering completes, then I get "The spreadsheet you requested is currently unavailable". In other cases the data gathering fails with the following message "spreadsheet – An error occurred while processing this dataset". Point data still downloads fine, but polygon data fails. The services work fine outside of Open Data. Any ideas?

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DanielFenton1

Hey Chris, it looks like this server is failing to execute queries at all now. Did you make any changes to your service?

http://atoll.floridamarine.org/arcgis/rest/services/FWC_GIS/OpenData_MarineEco/MapServer/6/query?where=1=1&returnIdsOnly…

{

error: {
- code: -2147209212,
- message: "Failed to execute query.",
- details: [ ]
}

}

JimCourson

Our issues with the services not responding to REST queries in Open Data appear to have been resolved by increasing the App server maximum heap size from 256 to 512 and increasing the SOC maximum heap size from 64 to 256 on each of the ArcGIS Servers in our cluster.

Thanks to Peter in the Charlotte Support Services office for working the problem through to a solution!

DanielFenton1

We've zeroed in a fix for at least: http://geodata.myfwc.com/datasets/4d1b4e758e704def90773bd49806dd4c_6 and should be testing it soon. I'll keep you posted.

JimCourson

Thanks Daniel. One service does appears to be working at times, but is still failing on occasion. I've submitted a support request for the other two.

DanielFenton1

Hey Chris,

The fish management dataset seems to be working fine. Are you still having issues?

Also, this dataset no longer exists: http://geodata.myfwc.com/datasets/a78160f5acaf4439b49f9fbef4c100ac_5

My initial analysis is that the complexity of the features in seagrasses and salt marches are giving us the trouble. I'm continuing to debug locally so we can figure out a solution.

DanielFenton1

Hey Jim,

I took a look at these 3 datasets. The third one appears to be working fine. For the other two, we are seeing failures when we try to request the data from your server. Here are the requests that are being made.

http://api.imb.org/arcgis/rest/services/LIVE/Cultural/MapServer/1/query?outSR=4326&f=json&outFields=*&where=1=1&resultOffset=0&resultRecordCount=1000&geometry=&returnGeometry=true&geometryPrecision=

http://api.imb.org/arcgis/rest/services/LIVE/Cultural/MapServer/2/query?outSR=4326&f=json&outFields=*&where=1=1&resultOffset=0&resultRecordCount=1000&geometry=&returnGeometry=true&geometryPrecision=

I recommend you get in touch with support and show them these two requests.

Daniel

DivyaArora_1-1721369539108.png

JimCourson

These are the three I'm having issues with:

http://go.imb.opendata.arcgis.com/datasets/52f55ce1d0024accbe394c8de3c0c9fe_2

http://go.imb.opendata.arcgis.com/datasets/8a82c396f7564bc79e3b45b5ebcd3b6d_1

http://go.imb.opendataarcgis.com/datasets/e1bd36b7cd5c487fa12209f36f3702fe_1

I've repeatedly reset the datasets and downloads and updated the index.

ChristopherBoland

I hadn't before now, but because the data were not reporting any Errors or Warnings, I didn't think I had to. It is a little unclear to me what that button is actually supposed to do.

DanielFenton1

Have you tried hitting the reset button in your admin data repor?

ChristopherBoland

Daniel,

I'm having the same problem with some of my datasets. In particular, I have had problems with the ones listed below:

If I find others, I'll add to the list.

Thanks,

Chris

DanielFenton1

Hi Jim,

Can you please post the datasets you are having issues with?

Thanks,

Daniel Fenton

Product Engineer | Open Data

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