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Collector unable to load map

RandyBurton

I have added some new maps to ArcGIS Online. They show up in the Collector apps directory, but when I click to load them I get: "Unable to load the map. Please try again." My older maps still show up and load into Collector properly. My latest maps use the same setup as a previous one. When I examine the layer properties and JSON settings, the settings look identical (only layer name and extent settings vary). I am using the Android version of Collector. I've tried reinstalling Collector. Any suggestions?

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Accepted answers

RandyBurton

Russell,

Thank you for your assistance.

On a couple of my date/time fields, I had selected pop-up formats that included seconds (12/21/1998 6:00:00 PM and 12/21/1998 18:00:00). Selecting a format that did not include seconds allowed the map to work with the current Android version. (Per Russell's comment, this issue is being addressed.) For the iOS version of Collector, using the seconds in the pop-up format caused no problems.

All comments

RussRoberts

Can you share your map to a group with Collector4ArcGIS and we can take a look at it?

RandyBurton

Russell,

You should have permission.

The map “Strata 2 – Fairbanks” and feature layer “Inspection_Strata2”, works in Collector.

The almost identical “Strata 6 – Southeast” and “Inspection_Strata6” shows up in Collector but won’t load.

Thank you for checking this out.

Randy

RandyBurton

Russell,

I just got word from one of the staff that he can see the new map series on his iPad. So the issue may be related to the recent web updates to AGOL and/or Android.

Randy

RussRoberts

Did you invite Collector4ArcGIS into a group? What is the group name?

Thanks

Russ

RandyBurton

EsriSupport

RandyBurton

Russell,

Thank you for your assistance.

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