nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't login to ArcGIS Pro, login screen stays empty?

DanielHess

Hello,

i am not able to use ArcGIS Pro. It runs with a named user license, but i am not able to login to my account because the screen with the gui stays empty (see screenshot.).

Things i tried:

- Reinstall ArcGIS Pro, install updates manually, install different ArcGIS Pro Versions, Install/Deinstall Data Interop Center

- Use different default web browser

- Update Windows 10

- Multiple PC restarts

- uncheck "Sign me in automatically"

- Stop Antivir/Firewall

I don't have any further ideas what i could try... maybe someone could help?

Greetings and thanks

Daniel

Pro_Login_Error.jpg

C529A5A1-786D-493F-AB43-840399036606.jpeg

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Accepted answers

AmnoyAm

Daniel,

The ArcGIS Pro AGOL sign-in dialogue uses Internet Explorer setting to display. Open your Internet Explorer and go to www.arcgis.com. You will likely get the same issue. Try adding it to the trusted site for Internet Explorer or Edge depending on your system. If you can load www.arcgis.com, you should be able to display the Pro Named User login dialogue.

JohnMoses2

Looks like the issue has to do with hardware acceleration.

Ersi has a solution here: https://support.esri.com/en/Technical-Article/000025347

Tip, you'll have to do some registry edits to fix.

All comments

AmnoyAm

Daniel,

DanielHess

That worked, thank your very much!

RashmiTagore2025

Hi !

I am facing the same issue, the login page is blank. I am using ArcGIS Pro 2.6.2, tried the following:

1. Added https://www.arcgis.com to trusted sites in IE

2. Checked "Use TLS 1.2" and "Use TLS 1.3(experimental)" in Internet options --> advanced

Still the login page is blank, can someone help please.

Thanks,

Rashmi.

yunmeiHuang

I have the same issue and have tried these methods mentioned here. I still cannot normally see the login GUI. If the GUI appears, I can't click to login into my university account and only can click the social media login in option (google, GitHub and facebook). Confusing

WilliamFrancis3

I am experiencing the same issue. Not normally seeing the login fields and text only a grey pane. Occasionally it appears and only the social media links work.

Checking firewall and internet explorer trusted settings has no impact.

Very frustrating

yunmeiHuang

I solved this issue after 4 hours with my boyfriend. 😁I couldn't see anything in the beginning but it did change after clicking (we checked the changes by print the pages). When it's totally white, I clicked the social media button. It might go to a page I want but I can not really type or click. My genius boyfriend came out with the method to solve this. It really works.
Because I had some experience getting a university account to login, I know what steps should happen there. I want to get the page with an organization link space. I quit the software many times to get the right pages.

1 I print the pages to check the true situations and position.
2 paste my university link for gis pro and print it to check everything is good.
3 Click the organization button and the page will change into the login page.
4 login personal university account with name and password; at last, log in. using paste and print tool to check; compare and remember the relative position you can paste;

For the entering part like name and password, I use paste to do. I almost print every step to check what's going on and to make sure everything on right track.
I have tried two times and it really works. For the first try, it might take more time to find the right positions.

The following photo is my printing during the process. The pages don't match with the appearances sp we need to print to check.

yunmeiHuang

Hi William. You could try my method. Hope it works for your laptop.

WilliamFrancis3

Hi, thank you - this works! Very clever workaround. Hope ESRI fixes the bug soon

AlexanderFisher

This really helped me out as I had the same screen as OP, but when I hooked my laptop up to a second monitor and dragging the white window over to it; the window would display the login screen, but I was not able to click into it. I didn’t realize I could paste into the fields and print the window until your solution. This is really amazing saved me so much. It’s weird b/c I was even able to install Arcgis without any hiccups on my 7 year old laptop.

yunmeiHuang

Thank you, Alexander. I'm glad that it works for you! As for me, I just bought a new laptop and got this problem. In the beginning, I was considering the issues with my laptop. I even exchange a new one with the seller. Now, I think these are some bugs of pro2.7. I used to install pro 2.5 on my old pc without any problems.

BTW, when I try to use the python 3 notebooks in the software, the notebooks also are so slow. When I try to type, the screen keeps grey. It takes serval minutes to display some words. I can't use the notebook to code(too slow!). This might be the same issue with the login pages.

NileshValwaikar

Hi,

Even i am facing the same issues from last 1 week, i am using ArcGIS Pro v2.7

I have tried all solutions given in this thread but no success yet.. I even tried by setting the IE security to LOW.

However in my case there is a Mix scenario of success and failure..

1) Arcgis.com Login - Success

2) If i enter the fully qualified system name with port - success

3) If i enter the fully qualified system name without port - Blank Screen

4) Enterprise Login - Blank Screen

Problem gets serious when even if i login using the system name when i do any publishing task it again prompts the sign in dialog and it appears blank. If i cancel this than the publishing finally gets failed and the logs has the following message "You are not signed in to ArcGIS Online." before logging the failure results.

Any help or guidance in this regards would be highly appreciated...

KimSvensson

Same problem here. Tested almost everthing above. 2.5 version works, so cleraly it is something with my hardware and newer versions of pro.

Have Intel Iris Xe vga.

KazzTokek

FAR OUT YOU GUYS ARE LEGENDS!!!!

THANK YOU SOOOOOOO MUCH FOR YOUR TIME AND EFFORT IN POSTING THIS EXTREMELY CLEVER TRICK!!!

I DO HAVE ONE QUESTION THOUGH (NOW THAT I AM FINALLY SIGNED IN) - I'm scared to close/exit the program..

Have you found that you need to sign in this way each time you need to launch the ArcPro software?? 😖

yunmeiHuang

For me, when I log in and end the software, the gis pro does not request me to log in every time. The login status might be able to keep one week for me. So Remembering the relative positions for these buttons might be helpful.

SusanaCardonaPiedrahita

It didn't work on my computer, I can sign in ArcGIS on any of the browsers but the desktop app keeps apprearing blank.

AgostinoCirasa_sitr

There is a problem with WPF Hardware Acceleration and the Web Browser Component (CEFSharp) used by ArcGIS pro. The only way that I found to resolve this issue is to temporary disable WPF Acceleration https://docs.microsoft.com/en-us/dotnet/desktop/wpf/graphics-multimedia/graphics-rendering-registry-settings?view=netframeworkdesktop-4.8#disable-hardware-acceleration-option

greenfld

Suffering this problem with 2.7 which also affects the Explore tool, and whilst I can get that tool to display by resizing it, the scroll bars don't work and my screen isn't big enough to fit all the fields from some of my feature classes

Thanks @yunmeiHuang for your solution to the log in screen. I wasn't able follow your process very well unfortunately, but found that by moving the mouse cursor up from the mid left bottom, I could identify the OK button, then the password and username fields by the shape of the cursor, then paste them in.

Thanks also to @AgostinoCirasa_sitr . I can confirm that your registry solution works, at least for the Explore tool. I haven't needed to log in again since. Though I'm not sure this is something your users should be required to do ESRI

I have since had two updates and now on 2.7.2, neither of which were to address this issue. Using 2.4.2 at work and this is not a problem.

Edit:

I wasn't keen on disabling hardware acceleration as I wasn't sure what the wider implications would be, so I wrote a python script to toggle the hardware acceleration off, start ArcGIS Pro, then wait a few seconds for it to read the registry, then toggle it back on. As the registry is only read at startup, it only affects ArcGIS.

Thereafter, all dialogs seem to be working (so far)

Edit: Updated to 2.8. No change to this issue

BenCoubrough

please Open Internet Explorer > Internet Options > Advanced > Reset

greenfld

That didn't work for me

Pessimistik

Same issue here. I 'solved' the problem by filling in the blank screen thanks to the login screengrab on page 2.

The devs should be ashamed NGL

ThreeTwoFour

Resetting Internet Explorer doesn't make any difference.

JohnMoses2

Looks like the issue has to do with hardware acceleration.

Ersi has a solution here: https://support.esri.com/en/Technical-Article/000025347

Tip, you'll have to do some registry edits to fix.

Gisbert61

I've had this in 2.8.3 right after IT had installed 2.8.3 in a Citrix environment. I didn't see anything suspicious but they could see this:

After IT whiteflagged this .exe for execution I could sign in and start Pro.

+1 for IT ! (whoohoo)

MarcyLaViollette

We had the same problem and eventually our service desk figured out that we didn't have .NET 3.5 installed, and then also installed three Visual C++ Redistributables. These fixed the ArcGIS Pro blank login screen on our virtual machine, and what a relief!

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