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Issues republishing hosted feature service in AGO

SusanLMoore

I'm using ArcGIS Desktop 10.1 to publish hosted feature services into our AGO Org account. When I try to republish a service by doing an overwrite, I'm getting very mixed results.

Today, for example, I published a new hosted service in AGO. I wanted to republish it by using the Overwrite, but it doesn't even show up in my list of hosted services. I can see that the service was successfully publishing in AGO, but my list of hosted services won't refresh in ArcMap, even if I reboot. I tried creating a new service w/the same name, but it tells me the service already exists.

Earlier this week, I was trying to republish other hosted service from ArcMap by doing overwrites. Sometimes it would work, but sometimes after republishing, the hosted service became inaccessible in AGO (I'd receive an error when clicking on the services that says it is "does not exist or is no longer accessible"). If I kept trying to republish, it would eventually work.

Other times earlier this week, I would try to republish, and after I selected the Continue button on the Overwrite an Existing Service and answered "Yes" to continue, nothing would happen. I would just be returned to my MXD. Again, if I tried it over and over, it would eventually work.

Has anyone else had these issues? I'm finding it very frustrating to do the same workflow over and over until it works. I submitted an incident to tech support on Monday, but I haven't received any assistance yet.

Thanks,
Susan

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Accepted answers

Anonymous User

There is a bug in publishing from desktop that has been addressed in the next release 10.2.1. Unfortunately there is not a great workaround until the issue is addressed.

http://support.esri.com/en/bugs/nimbus/role/beta10_1/TklNMDk1MTU0

Cheers,
Andrew

All comments

MartinAdmin_GISAdministrator

I have the same thing going on with 10.3

CharlesGuiam1

I can't seem to open this link. Do you have a workaround for 10.3.0.4322?

CharlesGuiam1

Other times earlier this week, I would try to republish, and after I selected the Continue button on the Overwrite an Existing Service and answered "Yes" to continue, nothing would happen. I would just be returned to my MXD. Again, if I tried it over and over, it would eventually work.

I am running Desktop 10.3.0.4322. I am having this issue with overwriting a service. I have the same usual workflow of editing my MXD (adding a new file GDB feature class and publish) and previously was able to overwrite the service. Today when I answer yes to continue overwriting the same service in AGOL, the publishing window doesn't appear and I return to the MXD. The only difference in my workflow today was editing my MXD map document properties, however the publishing window did not appear even before I edited the map document properties. Bug?

AlanRex1

Just to quickly follow up on Jarom's post, the bug in question is "NIM098200 - Unable to overwrite a hosted feature service without a service definition in My Content." The severity of the bug is currently set to Medium. Anyone with a tech support case attached to that bug who has a maintenance contact can request a bug escalation using the steps in the following blog:

Bug Escalation Process via the UAG | Support Services Blog

FrankVignati

The feature service published still had the definition file, but would not overwrite. A new coded value had been added to the domain on one of the fields and (maybe) that was why.

JaromHlebasko

Finally an answer. This behavior is occurring because the service definition (SD) file has been deleted from your ArcGIS Online account at some point in time. When you publish your hosted feature service, a SD file is automatically created. If you have this along with the hosted feature service, you should be able to overwrite your service as expected. However, if the SD file has been deleted, you will experience what is being described in this post.

This is a bug that Esri is aware of but it is not an escalated bug. There is no timeframe when it will be fixed. You should not have to keep the SD file once the hosted feature service has been published. Rule of thumb for now, keep the SD file for a hosted feature layer you know you may need to overwrite.

FrankVignati

Having the same issue as described by , 10.2.2

Is there a reason/fix for this

SheikhHafiz

I was having same problem from 10.2 and now I have upgraded it to 10.3.1 but still having same problem!!

BrianBerube

I too am experiencing as Jarom Hlebasko, I am using ArcGIS 10.2.23.3552 for Desktop and everytimem I go to publish over an existing map service I get up to the Warnining message dialog box, click 'yes' and get booted back into my Arcmap session. Any know resolution for this?

NiekGoorman1

I have the exact same issue in ArcGIS Desktop 10.2.2. The hosted feature layer in question is owned by me (Publisher), is in my root folder, and only contains a few dozen features. Setting the layer to editable or not makes no difference.

JaromHlebasko

Susan Moore wrote:
Other times earlier this week, I would try to republish, and after I selected the Continue button on the Overwrite an Existing Service and answered "Yes" to continue, nothing would happen. I would just be returned to my MXD. Again, if I tried it over and over, it would eventually work.

I have ArcGIS for Desktop 10.3 running and I'm experiencing exactly what is posted above by Susan. I follow the easy steps to share a service by going to File>>Share As>>Service and then select the option Overwrite an existing service in the Share as Service dialog box. I then click Next and choose the service I want to overwrite and then click Continue. A Warning Message pops up (below) asking me to continue with the overwrite so I click Yes and NOTHING HAPPENS. It boots me out to my ArcMap session. I keep trying and trying and I get nothing. Any suggestions?

Warning Message.PNG

Anonymous User

DT 10.2.2

I successfully overwrote several hosted services which are not in the root folder yesterday, but today keep getting "error: code 400 item does not exist in this folder, bad syntax in request." The message then invites me to look at the server logs...

Any Esri folks out there available for comment?

SusanLMoore

Yes, I'm still having this issue as well in 10.2.2. However, if I receive the "map service is inaccessible or does not exist" error and wait before trying to access it again, it will eventually work.

I haven't been able to pin down a guaranteed "wait" time. Sometimes it works immediately, and sometimes I get frustrated, leave for lunch, come back and viola, it's working.

JordanRogers

I had the exact same issue at 10.2.2 yesterday.

Publish hosted feature service. Make a change to the mxd, then choose overwrite an existing service. Go back to the AGOL map and "map service is inaccessible or does not exist".

I tried to replicate the problem today and it worked...

LarryCampVDOT

I also have problems overwriting existing services.
ArcGIS 10.2.1
The reason I like to use overwrite is to use the same layer name, symbology, tags, description, etc., and not have to fill out all of that info each time.

Trying to overwrite an existing service with 2660 features. I've changed the parameter to 3000 records. ArcMap > Share As > Service indicates successful publishing. When I try to open the features in ArcGIS Online, I get 0 features drawn, and 0 records in the Show Table. If I open the layer from MyHostedServices in ArcMap, the layer loads into the TOC, but there are 0 records.

Am I doing something wrong in the overwriting? Is it possible overwriting just doesn't work a lot of the time? Does it have anything to do with re-using the same name?

I can open a new ArcMap session, bring in same the layer again, create a new service (new name, new tags, new parameters, description etc) and it publishes all 2660 features successfully.

So, why doesn't this work using "overwrite"?

Tried it also by saving a .SD file and Updating the existing service with the new SD. Again, I get a successful publishing message, but when loading the features into AGOL, I get 0 features.

SimonJackson

NIM080606 - An ArcGIS Online hosted feature service can only be overwritten if it is located in the user's root content directory

Just pointing out that I have replicated this same issue in 10.2.2

Anonymous User

Hi Kevin,

This was fixed in 10.2.1, and if you're still having an issue I would recommend contacting Esri Support Services, so an analyst can take a look and provide some detailed troubleshooting.

Hope that helps,
Andrew

KevinWatt

We just upgraded to 10.2.1. I published a dynamic (non-tiled) feature service to our AGOL organization. When i viewed it in a web map, I noticed a few fields I didnt want included in the web service. I went back to Desktop and removed a few fields, and republished the map service using the option to overwrite the existing service. On the Desktop side it said it was successfull. When I try to open it in ArcGIS.com it says the map service is inaccessible or does not exist. It is located in my organizations root folder.

I thought this issue was supposed to be fixed at 10.2.1?

Anonymous User

There is a bug for the issue when the service is not in the root folder:
NIM080606 - An ArcGIS Online hosted feature service can only be overwritten if it is located in the user's root content directory

We have not been able to reproduce the second issue of publishing with the option to overwrite when the item and service name have changed. We will keep trying.

Thank you,
Andrew

RickWeisbond

I have had the same results with overwrite in 10.2.1. As long as the feature service is in my root directory overwrite works fine. It's a minor inconvenience and at least I can now update my hosted services without having to jump through hoops.

Anonymous User

Hi Gary,

This almost sounds like a new bug related to the renaming of a service, and moving to folders. We will have to do some testing on this and confirm the behavior.

Thank you for following up.

Andrew

IEUA_ADMIN

Hi Andrew,

I have experienced similar issues as everyone here with 10.2. I recently updated ArcGIS to 10.2.1, but I still get the "packaging successful, but publishing failed" error.

I tested a couple of scenarios and this is what I've observed when trying to overwrite an existing service:

Received an error message if the following applies:
1. Moving existing feature service outside of root folder
2. Changing the name of existing feature service

The only workaround to this that worked for me is to keep the original feature service name and to move it from its current sub-directory folder back to the root folder whenever I need to overwrite a feature service. So far, everything seems to work after doing that.

At this point, I am not too sure if this is an issue that only I am experiencing. Do you have any insight on this matter?

Thank you,

-Gary

Anonymous User

Hi Andy,

It should be out in December.

Cheers,
Andrew

AndyNorris

Hi Andrew,

When is 10.2.1 coming out? Really need this feature!

Many thanks,
Andy

Anonymous User

RichardWatson

I tried creating a new service w/the same name, but it tells me the service already exists.

We have seen this issue many times. ArcGIS Online tells us that the service already exists when it does not. You cannot find such a service either in the ArcGIS Online web interface or by programmatically searching for it.

My theory is that this a bug with regards to information that is cached within the ESRI system. It is not a browser caching issue because the response comes from ArcGIS Online.

Unfortunately, I know of no workaround for the issue other than to simply choose another name. FWIW, I have reported this issue to support.

AndyWallace

We had the exact same issue for two weeks. We ended up publishing as an administrator to get round it as we were in a hurry. When we went to submit a call to technical support two weeks later we found that everything was working again. This behaviour happened across different PCs over a nukber of days so we are fairly sure it was not a caching issue.

Very often we find caching issues and erractic behaviour so clearing your cache is perhaps the first step in your case? See link http://www.wikihow.com/Clear-Your-Browser's-Cache

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