WebGIS DR utility error "Cannot get the the Web GIS configuration"

Question

Hi,

I am trying to create a backup of ArcGIS Enterprise 10.6 and store it on S3. when I run the WebGISDR utility on primary portal machine it throws an error stating "Cannot get the the Web GIS configuration".

I am able to create a backup of each individual component ArcGIS Server, Portal & Datastore separately. But with webgisdr it throws this error. What could be the cause of this error message?

Thanks,

Girish

Capital One

QaiserHassan_Mohammad · Answer

Hi Girish,

Could you please explain what you mean by "updates in the security group"? I am stuck at the same error.

Regards,

Qaiser

GirishYadav1 · Answer

Hi Jonathan,

Thanks for the reply, the issue has been resolved. updates in the security group fixed it. However, I am now facing another issue with webgisdr in us-west-2 region. I have updates the details in this post webgisdr not creating backups in us-west-2 region  please let me know if I am missing something.

Thanks,

Girish

CapitalOne

JonathanQuinn · Answer

Can you validate the federated servers? It's likely that one of them can't be validated, which means the DR tool can't reach it to check some settings/configurations.