Generate Tiles in ArcGIS Server 10.2.1

Question

Original User: diegollamas

Hi,

I am trying to generate Cache tiles. I create my service and I use the tool "create map server cache" with 12 levels of details from 4,000,000 to 2,000 [ATTACH=CONFIG]32181[/ATTACH]. After Create cache I use "Mape server cache tiles" to generete the cache but for some reason i do not get all the Scales I define in my service it only show me 8 of the 12 I define, missing 4,000,000/2,000,000/4,000 and 2,000.[ATTACH=CONFIG]32182[/ATTACH]

I use the tool and right click on the service and manage tiles, delete cache, recreate the service and the scales created and the scales selectable to generate the chache are not the same.

Any idea why this is heppening?

Thanks for your help!

Diego Llamas

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Anonymous User · Answer

Original User: j.quinn

Have you made sure the slider for the level of detail is covering all of your scale levels?  In ArcCatalog or Catalog, right click on the service and go to the service properties.  Under the Caching tab on the right, make sure that the Levels of Detail slider covers all of the scale levels you expect to cache at.

DavidColey · Answer

Hello Diego:
I'm sure you are probably already aware, but there is a patch that address tiles and tile count anamalies:
"ArcGIS 10.2.1 for (Desktop, Engine, Server) Hosted map service export tiles dialog Patch".  I'm not certain that it will address your specific issue, but it well could.

I too am at 10.2.1 and have experienced a similar issue, but have found that as long as I run my cache re-builds through "arcpy.ManageMapServerCacheTiles_server" tool, update mode "RECREATE_ALL_TILES, specify my scales in an array, I never have any issues.  I rebuild both a local streets cache and a local basemap cache in both a state plane harn and web mercator projections each weekend.

I do find at times that with my web mercator scales, my cache directory will at times leave behind empty scale level folders that I am not using, but I just delete these.  See the help for for good examples to get you started if you haven't already.  Hope this helps-
David

Anonymous User · Answer

Original User: mvolz47

I would log an incident with ESRI about this to see if they can replicate this issue.