Change AGOL Email Notification Contact Info?

MaryEllen_Perko

Hi.  Can anyone point me to the instructions for changing the contact information in the email sent to users who change their account information (e.g. passwords)?  This is the email notification that comes from "The ArcGIS Online Accounts Team."

Thanks.

KellyGerrow

Hi Mary,

The automatically generated email from updating a customers information should be coming from the email address notifications@esri.com.

In the email, an administrator and their email address is listed as a contact person. This is an administrator in your organization that is selected from the list of administrators. Unfortunately, you cannot identify which administrator is going to appear in these emails, but it will be an administrator.

If your organization is showing that an employee who doesn't work there anymore is updating the accounts, then check to see if their account is still listed as an administrator. If they are, remove the account, or give them non-administrator permissions. This will result in another administrator being the contact information in the automatically generated emails.

Please let me know if you have any questions,

Thanks