I am not sure when it began, but every ArcGIS Online portal I visit the scroll wheel zooms in extremely too far. Is there a setting I need to change? I notice this in Chrome , Edge, and IE.
Thanks,
Dan
I have a user experiencing this same issue.
Hi @ScottKiley and @DanielMesserich ArcGIS Online did update last night and I suspect what you are seeing was introduced in the update. However, I tested this in Online and in an older Enterprise Portal and am seeing the same, regular scroll wheel behavior in each when zooming in and out in a web map.
Is the issue reproducible with all basemaps? Are you able to share the specs of the mouse? It would be great to get a Support case started so an analyst can take a closer look at this - if you email me at pklingman@esri.com I'll get that started for you.
-Peter
Thanks for the heads up @Anonymous User. I did know that ArcGIS Online was update yesterday, but the problem for me started happening about a week ago. Strangely it isn't happening today.
Thanks @ScottKiley - if it returns and I can replicate it on my end I'll make sure to get a bug logged.
This has been driving me nuts long enough. ArcGIS Online is the ONLY mapping application where when i zoom using scroll wheel the zoom doesn't stop. It either keeps going all the way or all the way out. It is so frustrating because I forget that it doesn't work. I use a Logitech Ergonomic mouse. I use MapBox, Google, etc....only ESRI ArcGIS has this issue. Does anyone have a suggestion? Thanks!
I was also having the same issue with AGOL and a Logitech mouse. I swapped to another mouse and the problem disappeared.
Hi,
I was having this same issue with just AGOL. I'm using a Logitech M585 mouse which comes with a Logitech Options app that is installed on my computer. In the app, there is an option to disable smooth scrolling. With smooth scrolling disabled, I can now scroll in AGOL in increments with the mouse wheel.
I don't see a smooth scrolling option in the Windows OS mouse settings.
That smooth scrolling setting is awful all around! Unfortunately, I have it disabled and experience a similar issue - whether I scroll in or out, the map pans to the southeast and zooms out.
I was having the same issue, using a Logitech MX Vertical mouse. Issue only occurred within AGOL. I disabled smooth scrolling (in Logitech Options app), and now incremental zoom seems to be working normally. Thankful I found this thread. I had to give a presentation using an AGOL app before I found the solution. That was super frustrating!
Update: In my case, a refresh of the Firefox browser helped. I wasn't having the issue in Chrome or Edge.
Settings>Apps & Features
Locate "Firefox" and select "Uninstall"
It will ask if you'd like to refresh instead. It will take some time and appear as though it is stuck for a while. Let it run. You'll still be signed in and still have all your bookmarks etc.
I was about to have to do that as well, but I pictured myself swearing at it too much...crisis averted!
Thank you!
My problem was a little different - posting in case anyone has the same issue. Whenever I zoomed in or out on a newer ArcGIS Online map (older ones seemed to work fine), it would zoom out and to the southeast. I thought it was fixed by reinstalling/refreshing Firefox, but it came back. I eventually found that an extension was installed - Logitech Setpoint. Turning that off finally got rid of the problem.
For anyone who might come across this issue - My fix was to search Logitech in Windows programs and there was a Logitech software... Go through the install process and there will be an option towards the end of installation called Smooth Scrolling - make sure to disable it. Worked like a charm.
we just ran into this with Enterprise 11.1 after swapping out a desktop's mouse/keyboard
disabling that option in the installed logitech software fixed it immediately
Thank you
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