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Can't print secured services with FlexViewer 3.0 print widget

KellieVlastos

I am unable to print my secured services with FlexViewer 3.0 print widget. Once I try to click print I get the error message:

Error executing print task:

[RPC Fault faultString="Unable to complete operation." faultCode="400" faultDetail="Error executing tool.: Layer "Crude": Unable to connect to map server at http://159.238.133.6/wpaarcgis/rest/services/Crude/MapServer?token=R73QSw9y-5RiLKTZ1dkJ5NX7nX6NEbrh6Asl-yc4lfxSYNBHZaVkCIDxoNk9LHT3-jXjxTvd9dw0MRIPJiBVAg...
Failed to execute (Export Web Map).
Failed to execute (Export Web Map Task)."]

I initially had problems getting the print widget to work until I used my IP address to reference it. The print widget did not like my domain name. All works well with any of my un-secured services.

Thanks in advance for any help or insight,

Kellie V.

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MattPohl

I as well have this same issue occurring when trying to print secure services. Getting this one figured out would be huge check on my to-solve list. Any thoughts from the community or Flex Team would be much appreciated.

Thanks,

Matt

DasaPaddock

Please see this help page:
http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/

ZacharyHart

Please see this help page:
http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/

That article only points to longterm/built-in tokens....I'm still having issues with what seems to be the initial log-in credentials not being passed to the print task.

ZacharyHart

Please see this help page:
http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/

Dasa,

I'm not sure what the other 2 users said that made you certain that the above article would solve the particular problem? The article is specific in that it only addresses long-term/built-in token...not short-lived tokens which is what the other users may be experiencing and is the case for my situation.

The credentials for the secured map services are clearly being authenticated (by the identity manager) as the map services display just fine. I too receive a nearly identical error as kvlastos152 describes...it gives and error for each secured map service when i try to print...unfortunately I cannot find a way to copy from error dialog's in flex.

Base maps with no services will print just fine.

I have spent the last 2 days with tech support trying to resolve this issue with no success. I would greatly appreciate any fresh perspective on this as it is clear to me that:

Web searches indicate this is a common issue
Tech support does not know how to resolve the issue.

DasaPaddock

Does it print fine if you turn off security on your service? If not, then it's probably a different problem.

What is the URL to your print service? That server needs to be able to connect to your service.

Can you use a tool like HttpFox to see the print request and response?

The client should be sending the short term token as part to the url in the Web_Map_as_JSON parameter.

DasaPaddock

Here's a working example. The login is: user1/user1

map config:

    <map esrilogovisible="true" openhandcursorvisible="true" scalebarvisible="true" zoomslidervisible="false" wraparound180="true" addarcgisbasemaps="true" initialextent="-13458291.5379666 4173046.713184668 -13425614.70837473 4191582.6925437986" wkid="102100" top="40">
        <operationallayers>
            <layer type="dynamic" label="SaveTheBay" url="http://sampleserver6.arcgisonline.com/arcgis/rest/services/SaveTheBay/MapServer" visible="true"/>
        </operationallayers>
    </map>

print widget config:

<?xml version="1.0" ?>
<configuration>
    <taskurl>http://sampleserver6.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export Web Map Task&lt;/taskurl&gt;
    <title visible="false"/>
    <copyright visible="false"/>
    <author visible="false"/>
    <usescale visible="true"/>
</configuration>

ZacharyHart

Here's a working example. The login is: user1/user1

map config:

    <map esrilogovisible="true" openhandcursorvisible="true" scalebarvisible="true" zoomslidervisible="false" wraparound180="true" addarcgisbasemaps="true" initialextent="-13458291.5379666 4173046.713184668 -13425614.70837473 4191582.6925437986" wkid="102100" top="40">
        <operationallayers>
            <layer type="dynamic" label="SaveTheBay" url="http://sampleserver6.arcgisonline.com/arcgis/rest/services/SaveTheBay/MapServer" visible="true"/>
        </operationallayers>
    </map>

print widget config:

<?xml version="1.0" ?>
<configuration>
    <taskurl>http://sampleserver6.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export Web Map Task&lt;/taskurl&gt;
    <title visible="false"/>
    <copyright visible="false"/>
    <author visible="false"/>
    <usescale visible="true"/>
</configuration>

Yes, everything is configured properly...i have tried it without any security as well...still a 400 error.

DasaPaddock

Maybe it's a firewall problem where your print server can't make a HTTP request to your service?

What is the URL to your print service? That server needs to be able to connect to your service.

Can you use a tool like HttpFox to see the print request and response?

I'd focus on getting it working without security turned on or with a unsecured test service on your server first.

ZacharyHart

Does it print fine if you turn off security on your service? If not, then it's probably a different problem.

What is the URL to your print service? That server needs to be able to connect to your service.

Can you use a tool like HttpFox to see the print request and response?

The client should be sending the short term token as part to the url in the Web_Map_as_JSON parameter.

it is passing a token...you can see the token listed in the error in the viewer...on error for each secured service.

print task and map services on the same GIS server....and furthermore, (and it shouldn't matter) both the GP service and Map service are secured with the same role.

If i knew more what to look for in the HTTPFox it could be of more help.

DasaPaddock

This is the kind of problem I'm referring to:
http://forums.arcgis.com/threads/62538-Error-when-using-print-service-on-dynamic-layer?p=221720&viewfull=1#post221720

If the print task and map services are on the same GIS server, the server is still making a HTTP request to the url in the web map json, so it's acting as a client to itself.

ZacharyHart

This is the kind of problem I'm referring to:
http://forums.arcgis.com/threads/62538-Error-when-using-print-service-on-dynamic-layer?p=221720&viewfull=1#post221720

If the print task and map services are on the same GIS server, the server is still making a HTTP request to the url in the web map json, so it's acting as a client to itself.

For what its worth...the actual export service works at REST. However, i'm not completely sure i understand the fix described at the end of that thread....at least not without an example....

My server's IP address and name is already listed in the hosts file....

DasaPaddock

A good test would be to use HttpFox to get the URL from the error response and copy and paste that into a browser that's running on your ArcGIS server.

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