To add one more note of clarification: when you click on the link for ReportLab 2.7 for Python 2.7 32-bit, you will get a long list of options to download. The link I used was called reportlab-2.7.win32-py2.7.exe. When you click on it, it will prompt you to save. Once you save it, you'll double-click it to launch the installer. Once you've installed it, the script will work.
For anyone still curious, see this:
http://solutions.arcgis.com/local-government/help/fire-run-book/
The below was copied from that page:
Fire Run Book is supported on ArcGIS 10.1, 10.2 and 10.3.
ReportLab 2.7 for Python 2.7 64-bit is required to run the Fire Run Book tools using 64-bit background geoprocessing.
I know this thread is old. What version of report lab do I need for making the street index report in Desktop 10.2.1 the above link is broken.thanks
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