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Arc Pro project will not open and is hung

LauraMawhinney2

I have a project with 10 maps and 7 layouts. Everything was going fine until I tried to open it today. I am getting a spinning blue circle. I let the opening process continue for a half hour and no progress. I started ArcGIS Monitor and it shows the process. Attached is an image of the ArcGIS Monitor. I have to admitted that I am not very familiar with the methods. Maybe someone can help get this project to open. If I don't have to recreate it, this would be awesome! Arc Pro, Won

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Accepted answers

Robert LeClair

One option to try is renaming the Esri folder to Esri_Old in the C:\Users\<user profile>\AppData\Roaming and C:\Users\<user profile>\AppData\Local directories. Then attempt to reload the *.aprx. Does the issue persist?

All comments

paulaedwards2

This worked for me. When I the project wouldn't load for me this morning. I navigated to aprx file via file explorer, right clicked and selected the option of "restore previous versions" and selected an earlier version and then clicked restore. ** the aprx project has to be closed when restoring previous version**

ChristinaBerry

I had this issue today, I tried opening an ArcGIS Pro file that I had been working on.. yesterday I was able to open it (but I didn't make any changes in that session (even though it still asked me to save my project... which I did)) and when I tried opening it today it gave an error comment and said that it was running on a newer version of ArcPro. I tried updating my system (ArcPro) and still it wouldn't open.

Finally I tried, finding the file in my computer documents file and then right clicking and then found and clicked on the option "Version History" this allowed me to see all the versions of the file that were saved, and I was able to click the version from yesterday and restore it. This method seems that it would only be viable if you haven't made any drastic changes (unless you are comfortable making the changes again) in the previous version.

If you run into that problem again, I hope this helps!

SarahParks

My husband suggested pulling the project out of Sync and then putting it
back in and that solved the problem!

luckachi

I am currently experiencing this issue as well. Project won't load, just keeps spinning with "Loading" on the screen. Tried the folder renaming but did not solve the problem.

JeffreyBeunier

I'm having the exact same issue post update - my files are stored on dropbox and now ERSI is hung up, and dropbox is having a sync error. Did you get your's fixed?

SarahParks

Unfortunately, solution did not work for me. The .aprx file worked fine yesterday. I did an update to ArcGIS Pro today and now the .aprx keeps getting hung up and not opening. Other files opening fine though. It's just this one. Any other ideas? Really don't want to lose all this work! Thank you in advance for your help!

Robert LeClair

Great to hear Bill! If you feel my response is the correct response, please mark it as CORRECT. That way this thread is closed out. Thx!

BillSchroeder

Spot on, thank you.

Robert LeClair

Bill - question for you. You mentioned you close the Map View but keep the AGP application open, correct? If so, then the *.aprx file is still open. Closing a Map View does not close the AGP project file (*.aprx). You can navigate to the Catalog Pane, go to Map, and double-click the map to open. Now if you fully close the AGP application, then then the project is closed. You can reopen it by double clicking the *.aprx in a MS File Explorer or open an existing project in AGP. Any insight to your workflow would be helpful.

BillSchroeder

Using ArcMap for years, and it is very slow to open from scratch, so when I'm done with a file/map document,whatever, I will save it, then click create new map document, and that way the interface is sitting there ready to open a map when I am.

I keep making the mistake of thinking this new software will be slow, so when I'm done with my work, I'll save the "whatever you call them now', and close the map, leaving the program running, but no map sitting there. Now I'm just a regular guy, so I suppose there's no way this could possibly do any harm, but once I've done this, the map will never open again. Either from within this new software, or by clicking on the actual aprx file. I just see, "opening project", then nothing.
I tried Robert Eclair's suggestion regarding the files in ~/AppData, but it did no good.

Seems odd that one can ruin a map this easily.

Thank God we still keep ArcMap where we can use it.

And yes, this new software will open the other maps just fine, it's just the one that I need to present to the Commissioners at lunch today that I can't open.

Which is why I recreated it yesterday in ArcMap.

I'm trying to use the new software, and am learning all the time, and I really like the speed, but I'm glad we, "kept the old mule for when the Tesla acts up".

LauraMawhinney2

Hi Robert, It has been consistently working now. Thank you for asking. I am not exactly sure what the issue is but I am so glad that I didn't have to recreate it. Hopefully this issue doesn't reappear.

Robert LeClair

Did it work? Just curious - thx!

LauraMawhinney2

Hi Michael - The SDE resides in a SQL Server database. There is a possibility that it was down, I not sure.

mvolz47

What kind of database does your SDE data reside in (e.g. SQL Server, Oracle, other)?

Is there any chance your database was down for backup last night when you were trying to access the SDE database in Pro?

LauraMawhinney2

Just to update on what I have noticed recently. Last night, I decided to start a new Arc Pro project. I created a connection to one of the SDE databases in catalog that I want to use data from. When I tried to expand and add the layer, Arc Pro hung up with a blue spinning circle. What is interesting is that in Arc Desktop, I didn't have an issue with accessing that same layer from the same SDE. At which point, I decided to call it a day. This morning, I tired to open the project and it opened. So, maybe the project was having an issue with accessing the data? Maybe? If it happens again, I will try Robert's solution to see if this is a work around. Thank you for your responses!

LauraMawhinney2

Yes this was created from scratch.

Robert LeClair

mvolz47

Was this project created from scratch in Pro or did you import the maps and layouts from an ArcMap mxd?

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