ArcGIS 10.1 - Basemap service credits won't display

Question

Hi all

I know the question often asked is how to hide/reduce the size of the service layer credits, but I'm having the opposite problem.

I'm trying to display the service layer credits in a text box using dynamic text, however the attribute is blank with text displaying as 'World Imagery - Service Layer Credits: ' followed by nothing.

If I remove the reference, or add new service layer dynamic text, the same problem occurs.

What could be happening here?

Cheers
Mal

MalcolmNunn · Answer

This problem is continuing to rear it's head.

I created a new blank MXD, set up new data frames, added a new basemap fresh. Initially service layer credits were displaying correctly, then somewhere along the way of copying in layers and elements into the new map layout, they disappeared and stopped working.

Getting very frustrating when attribution is part of the licensing for using the basemap imagery, yet the software isn't even displaying it on the imagery itself.

MalcolmNunn · Answer

I'm not sure about what happens if I use MXD doctor after creating a new map document with a working dynamic link to service layer credits.

Dragging over layers doesn't fix it (service layer credits will be blank in the old MXD).

I have noticed that the problem is specific to data frames existing in the old MXDs. If I create a new data frame within the document and add a basemap to that, service layer credits will display correctly.

I have a lot of old templates and maps that need to be updated - would prefer not to have to create a new data frame in every one, copy over features, resize and set extent, and re-do the legend!

AnnaHou · Answer

Hi Malcolm,

Sorry for the delayed response. So in a new map document, you're able to see the service layer credits. When using the MXD doctor to create a new mxd, the service layer credits becomes blank again? What happens if you open the new mxd and original mxd side by side and drag over the layers?