Portal for ArcGIS site redirects to the 'Create or Join' page when signing in

Question

We're using a multiple machine deployment. Our ArcGIS Server is on it's own server and Portal and the Web Adaptor are on another. Everything appears to have installed correctly; meaning no warnings or errors and we can see both the Portal and Web Adaptor pages, but after creating the site and admin account it prompts me to create or join an existing page when signing in. Does anyone know how to resolve this? Thank you.

DanielJohns · Answer

The issue is resolved. Originally we were attempting to define a different name for the adaptor (to have multiple). Even after registering the adaptor through the console it did not take. We changed it back to the default name and it worked.

Adam, we were setting it up as a multiple server deployment, one for Portal and one for AGS. We ended up moving the Portal to the same server as AGS.

Thank you,

Daniel

AdamZiegler1 · Answer

Hi Daniel - sounds like you are setting up a base deployment of ArcGIS Enterprise. Review this tutorial to see if you hit all the steps.

Tutorial: Set up a base ArcGIS Enterprise deployment—Documentation | ArcGIS Enterprise

Portal was installed and configured through Web Adapter?

ArcGIS Server was installed, site created, configured through Web Adapter?

The only time you should see the create or join site is post-installation.....are you running multiple ArcGIS Server machines or just one?

-Adam Z

DanielJohns · Answer

Yes, attempted through Chrome and IE and yes we're accessing it through the web adaptor.