Funkce MyESRI reportu

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Vážené ESRI, následující otázky\/problémy jsem se pokusil zveřejnit pomocí vaší možnosti 'give us feedback'. Objevila se chybová zpráva. Proto je zde zveřejňuji. Tyto témata jsem také komunikoval s podporou ESRI Netherlands.<\/P>

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Z bezpečnostních důvodů nemají koncoví uživatelé v naší organizaci přístup k přímému připojení k internetu.<\/P>

Totéž platí pro naše licenční servery. Aktivujeme a deaktivujeme tedy jak licence pro jedno použití, tak i licence pro současné použití offline, prostřednictvím e-mailu. Po offline aktivaci provisioning souboru se číslo licensefile (FileID) neobjeví v reportu aktivit autorizací. Při vydávání několika podobných prv-souborů uživateli je obtížné zjistit, který soubor byl aktivován a který ne. Bude to brzy opraveno?<\/P>

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Proč se formát (počet sloupců, názvy sloupců) a dokonce i obsah (existující hodnoty) MyESRI reportů mění tak často, že není možné vygenerovat report, který by bylo možné porovnat s tím zhruba před třemi měsíci? Máme tříletou Enterprise Agreement s ESRI a rádi bychom pravidelně generovali konzistentní reporty během této doby.<\/P>

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Co znamená atribut COUNT v reportu aktivit autorizací? Ukazuje počet produktů na jedné licenci pro současné použití, ale neodečítá tyto počty při vrácení licencí. Takže sečtením těchto čísel dostanete celkový počet čeho? Nějaké aktivity s licencemi? Bylo by velmi užitečné znát celkový počet aktivních licencí, tedy vyjma těch vrácených.<\/P>

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Po vrácení licencí by se vrácené produkty měly vrátit do poolu dostupných produktů. To někdy trvá několik hodin až více než celý den. V situacích, kdy deaktivujeme licence, abychom je mohli znovu aktivovat na novém hardwaru, uživatel nemá během této doby žádné licence. Pokud tomu chceme předejít, musíme mít v poolu dostatek licencí na vydání jedné navíc. Bylo by velmi užitečné, kdyby byly vrácení zpracovávány v reálném čase, nebo alespoň aby byla indikace, jak dlouho to bude trvat. Také jsme zjistili, že rozšíření třetích stran jako DataInteroperability se po deautorizaci (nebo zrušení ESLF) ne vždy vrací jako 'available'. Vzhledem k neznámému okamžiku, kdy by se to mělo stát, je velmi časově náročné kontrolovat, zda k tomu došlo či nikoliv. A pokud ne, přicházíme o licenci.<\/P>

Je tedy možné zkrátit dobu zpracování deautorizace?<\/P><\/BODY><\/HTML>

JoshuaBeaton

Hi Agnes,

Thank you for your questions. Esri Netherland's did reach out to me with your feedback and I was in the process of responding back to them with the below. Please take a look and if you have any further questions, let's coordinate conversations through Esri Netherland's. 

Josh 

My Esri Product Owner

After activating a provisioning file the license file number (FileID) does not appear in the authorizations activity report.

 

• File ID is a column on the authorization activity report, if an authorization count is tied to a license file, it will show the File ID number.

When issueing several similar prv-files to a user, it is hard to find out which file has been activated and which has not.

• In the Licens File report, you can see which License Files (.prv) have been issued by the File Status column. If it is marked as processed, it has been activated. Other status types include, cancelled (authorizations in the file are returned), new (license file was created but no authorizations have been activated), or uninstalled (for ESLF ,removed from the machine and returned).

Why does the format (number of columns, columnnames) and even the content (existing values) of the MyESRI reports change so often, that it is impossible to generate a report that can be compared to one of say three months ago?.

• Through constructive user feedback on reporting, updates were made to decrease confusion with the data and to ensure better accuracy. We are in the process of discovery for adding a series of dashboards via Power BI in My Esri that will take the data and help with more trend analysis.

 

What is the meaning of the attribute COUNT in the authorizations activity report? It shows the number of products on one concurrent use license, but it doesnot subtract those numbers when licenses are returned. So adding up these numbers gives you the total of what? 

• Authorization Activity does show line item by line item the total count of authorizations where activity has occcurred. Example: a license file is created and during the process the user adds 4 counts of desktop advanced. Those counts are part of one authorization number. When the license file is used, in the authorizations activity report, it will show those counts as activated in the Activity column. Other data types in that activity column include,  deauthorized (uninstalled off the machine by use of the software authorization wizard), or returned via My Esri (when a user is unable to deauthorize and the authorization is stuck on the machine). Using this column to know overall activity can be accomplished by taking all line items with a status of activated, adding the counts for them, and then subtracting counts where deauthorization or returned on My Esri are shown for Activity. 
• Things to consider
  • There is a processing time (approximately 45 minutes) for the counts to be added back to the Total Quantity in My Esri. If you are experiencing longer times than that, please send in examples and we can check the back end integration to ensure data is flowing efficiently.
  • If the organization has reached its maximum amount of deauthorizations and are issued an extra activation, the extra activation is not added to the total quantity in My Esri. For some Enterprise Agreements with uncapped quantity rules for deauthorizations, this would not be applicable. Moving forward, the workflow has been updated to provide the user with a temporary license if they have reached there return limits and if justified, increase the returns versus issuing an extra activation. This way the counts in My Esri are honored.

 

Any activities with licenses? It would be very helpful to know the total number of active licenses, so excluding the returned ones.

 

• Filtering the authorization activity report by the Activity column on Active will provide this. To verify they are active, UMNID columns will give you the machine ID’s to verify.

After deauthorizing licenses the returned products should come back in the pool of available products. This takes sometimes several hours, to more than a full day. In situations where we deactivate licenses in order to activate them again on new hardware, the user has no licenses for this period of time. If we want to avoid this we must have enough licenses left in the pool to issue an extra one. It would be very useful if returns are processed real-time, or at least get an indication how long it is going to take. 

 

• We are in the process of updating our integration solution to better support real-time for this workflow. 

 

We also found that third-party extensions like DataInteroperability do not always return as 'available' at all, after a deautorization (or cancellation of ESLF). Considered the unknown moment that this should happen, it is very time consuming to check if it happens or not. And if not, we lose a license. 

• This should not be the case. Please send Esri Netherland's some examples so we may troubleshoot.