Proč ESRI maps for office nefungují?

Question

<\/HEAD>Mám problém s tím, že mi ESRI Maps for office nefungují. Stáhl jsem soubor a vidím ho v Microsoft Excelu, ale když se chci přihlásit, říká mi to, že potřebuji platné předplatné ESRI ArcGIS online. Problém je, že ho mám a je aktivní. Měl někdo jiný tento problém? Nebo znáte nějaké řešení? <\/P><\/BODY><\/HTML>

JakeSkinner · Answer

Hi Stephanie,

Esri Maps for Office requires an Organization Account.  It looks like you have a public account.  You can contact customer service to activate your ArcGIS Online Organization.

Stephanie_Parker1 · Answer

I get the error when I log on with my credentials, its like it recognizes I have an account but tells me I need to have either an admin add me or sign up for a 30 day trial etc. I thought it was a public account, I even went and tried to create one to make sure and the system told me its already a public account etc. I included the error below...

JakeSkinner · Answer

Hi Stephanie,

Are you receiving an error when you try to log in?  Is your online account a public account?

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