Unable to print from map viewer in Portal

hydronaut

I am attempting to configure my Printing Utility Service.

In My Organization > Edit Settings > Utility Services, I have successfully added the URL of my print service. When I click refresh, a list of default print templates is shown.

When I go into Map within the Portal, and click Print, I can see all the print templates. However when I select one, I get the following error:

"An error occurred while creating the printed map."

Where am I going wrong? Why am I unable to print from the default templates? I'm not concerned with setting up custom templates at this stage...

I changed the print service back to default by removing the Utility Service URL. Then when I attempt to print from the Map Viewer, I am presented with this:

AshleySeim

I have this same issue though it is inconsistent.  I have multiple single-server Enterprise environments set up and all have experienced this problem at one point or the other.  I also need to understand why this is occurring and how to resolve.  My environments are setup with IWA and have found that turning this off can resolve it (we don't want to do that).  I have also found clearing my cache and sticking to a single server at a time with open browsers may help. I also used the Enterprise Builder tool for the servers that are currently having this issue.  I have one new server that is not experiencing this problem that was built with the individual component installs rather then the builder tool - however it has its own issue with publishing

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