Issues saving a file when using Aerial Imagery from the Add Basemap feature

Question

I cannot save an .mxd file that has an aerial Imagery used as a background from the "Add Basemap" function within ArcMap.  I can add any other aerial imagery without any problems, but I have to remove any imagery obtained from the Add Basemap feature.

Any help would be much appreciated.

thanks

Dave

JakeSkinner · Answer

I would recommend contacting Tech Support at this point.

DaveCoss · Answer

I have even un-installed and re-installed ArcMap and still have the same problem.  The version I'm using is 10.2.2.

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DaveCoss · Answer

Jake,

I tried both 1 and 2 but I still have the same exact issue and error.

thanks for the suggestions.

Dave