X-ray for ArcCatalog 10.4.1 & ArcMap 10.4.1

Question

Hi, I've downloaded and installed the X-Ray add-in for Arc Catalog as well as ArcMap.  No success with either.

Steps taken in Arc Catalogue:

* Once downloaded, I installed it and it gave me the usual "Install Succeeded" pop-up.
* Open Arc Catalogue and go to Customize\Add-in Manager, where I find the X-Ray Add-in is in fact there.
* Open Customize Mode, click on Commands and there is supposed to be a category called Add-ins.* There is no Category with that name

* No ability to use the newly installed Add-in X-ray.

Steps taken for ArcMap X-ray add-in:

* Once downloaded, I installed it and it gave me the usual "Install Succeeded" pop-up.
* Open ArcMap and find the toolbar available, but...* No buttons have icons and perform no task, see image attached.

* No ability to use the newly installed Add-in X-ray.

I have attempted to remove the add-in and reinstall, no help.

If anyone else has had trouble like this and found a solution, please let me know.

Thanks in advance for any help.

ArcMap X-ray add-in not working.jpg

Dave2.jpg

Lake_Worth_BeachAdmin · Answer

I have office 2016 and it fails

DougReimer1 · Answer

I forgot to update...

Thank you to Jayanta and Allison for your input.

The solution came last week...

I was installing the add-on to my computer and it would install the add-on successfully, but not reveal the toolbar or the commands in the Customization pop-up.  So, as a try everything method, my colleague saved the add-on to a common folder for all of us to access from the network and then by adding the folder through the Options tab on Add-in manager, the toolbars and commands became available.

Not sure why this is a problem, but it's now running and that is the important thing.

Perhaps it is a network licensing issue?

AllisonMuise1 · Answer

dreimer‌: Try going through the installation process, then closing ArcMap/Catalog before enabling the extension and adding the buttons to toolbars.