ArcGIS Pro 2.3 crashes without warning usually during processes like changing windows etc. No way to diagnose as no crash window comes up.
I've had a few of these, one with a dump, many without. As they happen more frequently, I'm noticing that they appear related to when our Portal goes on strike and stops responding. If I have a project connected to the temper-tantrum portal, a crash is inevitable. What happens is Pro "stops responding", I go grab a beer, come back, and it's either closed completely, or generated a dump (once). Didn't see this in any 2.2 version.
I've been having this issue as well and installing Patch 1 has not fixed the problem.
This problem has occurred with multiple project files created in 2.2. I don’t know that I’ve created any new projects in 2.3 yet. But there really isn’t any rhyme or reason to why it happens. Different projects, different data sets, sometimes I’m editing or geoprocessing, sometimes just trying to select a feature, modify a layout, or even load a project. Pro sometimes crashes before it even finishes loading my projects. But then I open them again and they work fine. I submit error reports most of the time when it asks me but I frequently do not get the option – it just doesn’t pop up. My email on those reports is [first initial last name] at giffelswebster dot com.
For others on this thread, patch 1 was just released today and it does contain fixes for critical crashes.
https://community.esri.com/docs/DOC-13060-arcgis-pro-23-patch-1
Hi Chris, I found the error report that you submitted. Thank you for including an email address and description - this is very helpful (more on there here: ArcGIS Desktop Error Reporter Learns Its Manners )
Unfortunately, it doesn't look like that specific issue is addressed in 2.3 patch 1.
I'd say install the patch, and if you have steps that consistently reproduce a crash to get those to me directly. That can make it much easier for dev teams to investigate and fix.
Cheers
Thanks for reaching out, Kory. I can't DM you--it says we have to be friends or you follow me. Hopefully this will be enough to foil any spambots, haha--my email is my first name (dot) my last name, at ssa.gov. Looks like my client is now seeing the 2.3.1 patch, so I'll snag that and see if that helps.
Sorry you're experiencing crashes, Chris. When you're submitting the error reports, are you including your email address? I tried some searches to find them but I'm coming up blank. If so, you could DM me your email so I can search on it. Thanks.
I wish I would've seen this thread before update to 2.3 earlier this week. I've had random crashes all morning long, while doing basic things like adding layers from Portal and changing window focus from one map to another. So frustrating! I've started saving my project after I do ANY change, so I'm not stuck recreating work again. I wish I would've been smart enough to start doing that a few hours ago, haha.
I have been submitting the file dumps via the reporting tool when it happens, btw.
Thank you, Ciprian. I'm sorry that you've experienced a crash. We have received it and the dev team will analyze and investigate a fix for an upcoming patch or release.
Sorry, can you email it to me at kkramer@esri.com?
Hi,
I sent one of them just a few minutes ago. Did you receive it?
Thank you,
Ciprian
Hi Ciprian, do you have any .dmp files in this location: C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports ?
If you do will you please send them to me at kkramer@esri.com ?
You can tell which are from Pro 2.3 in the filename:
I am also experiencing crashes in ArcGIS Pro. Detection tells me that I have the recommended specs, all drivers seem to be up to date. Event Viewer points me .NET runtime to be responsible for the issue.
The latest crash seems to happen when I add a new feature class to the project map.
What is most upsetting above all is that there is no project autosave, and many changes in layout or layer labeling and symbols get lost in a sudden crash.
Thanks, Leo. From the .dmp that you shared here, I can say that it looks like the team will be able protect against the crash on startup and a fix would be provided in an update (patch).
We of course never want our customers to experience crashing, but if it does happen, please help us by always including a valid email address and as much as possible, a description of steps that lead to the crash when you submit the error reports. More on that in ArcGIS Desktop Error Reporter Learns Its Manners
Thanks again
Not really, it's happened at different points throughout a project.
Interesting that 2.3 is showing this message. This is the fist time it as appeared and was not seen in the 2.0-2.2 series. ESRI did add a new type of 3d scene with 2.2.4 that may cause this (i.e., they now have a local and a global 3d scene).
rich
That is very interesting as it behaves differently than ArcMap (not saying it's better or worse at this point). In ArcMap once you saved an mxd in a newer version of the software, you needed to perform a Save A Copy to an older version of the software in order to be able to open the mxd in the older version.
I don't believe the Save A Copy functionality has been ported to Pro and I'm not sure it would work with the new project structure of Pro.
Projects that were made in 2.2 worked fine. It gave me a message that said any saves that were a result of upgraded features (or something to the tune of that) in 2.3 would be lost. Once I saved the project in 2.2 I didn't get that message anymore. I had made one project in 2.3 from scratch and it was not available to open.
Jason:
Were you able to open aprx files, that were saved in Pro 2.3, in Pro 2.2.x after you reverted back?
If not, what did you need to do to work on these aprx files again?
Reverted back to 2.2 and the program is running beautifully. I noticed that v2.2 is 1.1 GB and 2.3 is 2.11 GB. Whatever is in that extra gig gave my computer a tummy ache.
I updated the driver and it worked yesterday, but today I'm experiencing issues again. I'm not sure its editing thats the problem, but the rendering.
Hi Jason,
Sorry to hear that you're experiencing issues when editing. I checked on that support case and it is showing that updating the graphics driver fixed the issue. If that is not the case, it would be worth continuing to troubleshoot as we have not heard of editing slowdowns caused by updating to 2.3.
There seems to be some major issues with this update. I have been using pro exclusively for 2 years, but today I had to go back to arc map to be able edit. Anytime I try to move a feature, it takes 2 minutes to be able to render the map. Pretty impossible to work like that. I have updated graphics drivers, changed display settings, and sat on the phone with tech support for an hour. I also am planning on reverting to 2.2 until this is fixed.
Thanks, Leo. I'm assuming this is not consistently reproducible? I've run the report through our analyzer and we'll make sure that it gets to the right dev team to investigate.
Megan Rohrer
Here is the most a error report file, this crash happened on startup after selecting "start without a template"
Deena:
I guess you have reverted back to Pro 2.2.4 at this time. I have a follow-up question on your workflow for aprx files that you were working on and saved as Pro 2.3 version. Were you able to open an aprx saved as Pro 2.3 in Pro 2.2.4 or did you need to either re-create the aprx or retrieve it from your org's backup system?
I can second this. I was editing Layout elements/legend the other day and 2.3 crashed on me several times. No error or warning screen popped up either.
Can you send me screenshots of the map properties Coordinate System and Transformation?
That’s really it. My initial ideas –
· Projection transformations – Are transformations global or unique to each map? How can I check on the transformation settings if global?
· Corrupt data
Tried creating a new Feature Dataset in WGS84 in Pro, same thing - See gif.
Also on first run after a computer restart ArcPro sometime immediately crashes, separate issue probably.
Malcolm,
Sorry that you experienced a crash. I just tried adding a feature dataset in WGS84 with a multipart polygon in it to Pro and it didn't crash. Is what you're experiencing consistent? Do you have data that causes the crash to happen repeatedly?
Any additional details/steps or data would be great so that we could pass it along to dev teams.
Thank you!
I was attempting to save a project and the application crashed. I never really had this problem...not for several versions at least.
What a productive afternoon.
Adding a file to a map.
Feature dataset created in ArcGIS Desktop in WGS84 projection - multi-part polygon.
Deena, do you have any .dmp files in the location referenced by Megan Rohrer above?
C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports.
Leo, are you on a desktop or laptop?
Can you check your graphics card driver and update if possible?
Are your Display settings set to DirectX or OpenGL? If DirectX (which is the default) what happens if you switch to OpenGL?
Hi Michael,
I was using a project created in 2.2.4
Leo and Deena:
Did these crashes occur for aprxs that were created in a previous version of Pro? Were the aprxs originally created by importing mxd files into the aprx?
Did these crashes occur for new aprxs that were never opened in any other version than 2.3?
I had this happen several times - no dialog box, just the application closing. I subsequently reinstalled 2.2.4.
also, no dialog box appeared, the program just shut down without warning.
No dmp files there, last one was on 1/7/2019
Hello Leo,
Let's start by checking to see if any error reports were written on your machine as *.dmp files. These can typically be found at: C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports. If there are any crash reports here, feel free to attach them, as we may be able to extract some information from them.
Report software errors—ArcGIS Pro | ArcGIS Desktop
Also, can you just verify that your machine meets the minimum requirements with the Can You Run It? tool for ArcGIS Pro2.3.
Best,
Megan
Přihlášení členové mohou přispívat, sledovat aktualizace a další. Jste tu noví? Zaregistrujte si bezplatný účet.
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.
