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Unable to download maps in Collector for ArcGIS Online

NicoSpliethof

Users in my organisation cannot download any maps today (maps which were previously able to do so). The problem suddenly occured this morning and the error we are receiving are all pointing to "Connection timed out". The maps are available online.

Anyone else having this trouble? Are servers perhaps offline (even though they are online according to ArcGIS Online Health Dashboard ?)

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jkarmon

Uh oh....hope this wasn't a bad day for me to first try to test Collector for ArcGIS download/sync! My first map is configured for offline storage, but when I click the "Download" button, the download hangs at about 80%. No errors shown. After waiting a while (nearly a half hour), and the mobile device still indicates that a file is downloading, Collector says that the map has downloaded and offers the "Sync" option. When I try to open the map, I receive the following error "Map Opening Failed...The basemap for this offline map was not found. If you're storing the TPK's on an SDCARD, make sure it is currently inserted." Is there an issue with caching the ArcGIS Online provided imagery basemap?

NicoSpliethof

The same is happening here, however after quite some time the error shows. Either "Connection timed out" or "Connection to https://tiledbasemaps.arcgis.com refused" shows up.

TimothyKing3

We are having the same issue with crews in the field being unable to download maps. It looks like AGO is functioning so it may be a Collector issue. Hope ESRI responds to this thread soon.

BarryBiediger

We are having the same issue--with some frustrated people in the field.

ClayDonaldsonSWCA

My crews are receiving the same error. Either that error or just completely does not load.

Some clarification on the cause of this issue would be nice.

DeniseKing62

Please contact Esri Support Esri Support Home to help troubleshoot this issue.

Cheers,
Denise

ClayDonaldsonSWCA

Can someone at ESRI please test and see if they are experiencing the same issue? This is not a usual sync error.

I have tested on 4 different web-maps that have been working fine for months until today.

BarryBiediger

I can now download. It would be good to know what the issue was.

AW_Grove

Not sure if this is related or not, but all of our field users had issues starting October 30th when the last Collector for Android update occurred. After resigning into Collector the issues were resolved and they were able to work offline again.

BrianWebb3

We have the same problem but oddly can download a map for offline use when on certain ISPs.

We receive errors when failing to download:

Invalid URL
Your connection reset by peer
Error invoking service, connection reset

We have successfully tested and downloaded maps while using wifi/LTE on the following ISPs: AT&T wifi, WOW, Sprint LTE

Failed using: Spectrum Time Warner and T-Mobile LTE

I have a ticket open with ESRI. We are using Portal for ArcGIS with tiled aerial imagery from AGO.

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