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Layers fail to load properly in Windows, but fine in iOS and Android

LindaKoch1

I recently have discovered an issue with my deployment of Collector for Windows on HP tablets. My maps begin to load all background layers then a message comes on saying that 3 layers (the editable ones) are unavailable. Clicking the View button, displays the Layer Errors "the following layers are not accessible"]." when those layers are clicked, the message below the name says "the requested field was not found"

The maps work well in iOS and Android. Anyone have any ideas?

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Anonymous User

Linda,

Are you using services published directly to ArcGIS Online (hosted feature services) or to ArcGIS Server? If ArcGIS Server, which version?

Also, if you got the REST Service URL for each of the layers that are not working in Collector for Windows, can you try to open those URLs in the Edge browser? This would rule out a possible certificate issue.

Are you on the latest version of Collector for ArcGIS (Windows)? I believe it is at 10.4.1

If you put all of the data in a file geodatabase, can you validate the features and check the geometry?

Validating features and relationships in ArcMap—ArcGIS Help | ArcGIS for Desktop

LindaKoch1

Hi Dan,

We are using hosted services.

When I try to open the REST Service URL, it says token required.

Certificate issue?

We are using 10.4.1.0.

The data validated.

Thanks for your help!

Linda

From: Dan Moore

Sent: Thursday, April 06, 2017 4:20 AM

To: Linda Koch <lkoch@hawaii.edu>

Subject: Re: - Re: Layers fail to load properly in

Windows, but fine in iOS and Android

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

reply from Dan Moore

<https://community.esri.com/people/DMoore-esristaff?et=watches.email.thread>

in Collector for ArcGIS - View the full discussion

<https://community.esri.com/message/678162-re-layers-fail-to-load-properly-in-windows-but-fine-in-ios-and-android?commentID=678162&et=watches.email.thread#comment-678162>

Anonymous User

Not a certificate issue in that circumstance. You will need to access the rest page through ArcGIS Online since it will carry the token through that process.

Are you using an online map in Collector or are you downloading the map for offline use?

Do you still have the same issue if you add the data to a new web map?

LindaKoch1

Okay, so….

The layers are fine in ArcGIS Online.

I created a new web map. It and the other maps that use these editable

layers are fine on the desktop with browser.

But on Collector (Windows) , it will not load the layers. New Basemap

comes up fine. Same error.

On Collector (iOS, Android) it is fine.

The map is live, but it is enabled for offline use. I am using it live.

Very strange!

Maybe it will help if I told you how I broke it.

I was experimenting with the fields that automatically record the metadata

from the receivers. It seemed to work fine recording PDOP etc. I first

worked with the iOS version, then Android. I lastly tried the Windows.

The tablet I was working on was having Bluetooth issues with a non ESRI

certified receiver. I’m not sure what the problem was. But due to time

constraints, I gave up, and then deleted the new fields from the data

layers. Then it wouldn’t work at all for the windows version. I tried

other tablets (we have 8 for staff) and no luck.

But again, fine on Android and iOS.

Thanks,

Linda

From: Dan Moore

Sent: Thursday, April 06, 2017 9:24 AM

To: Linda Koch <lkoch@hawaii.edu>

Subject: Re: - Re: Layers fail to load properly in

Windows, but fine in iOS and Android

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Layers fail to load properly in Windows, but fine in iOS and Android

reply from Dan Moore

<https://community.esri.com/people/DMoore-esristaff?et=watches.email.thread>

in Collector for ArcGIS - View the full discussion

<https://community.esri.com/message/678173-re-layers-fail-to-load-properly-in-windows-but-fine-in-ios-and-android?commentID=678173&et=watches.email.thread#comment-678173>

Mary_BethParent1

I've had the same issues this past week, but with web maps. I found that clearing chrome's browser history, closing all tabs and reopening the map will allow the map services to load. I also had issues opening Dashboards in the web browser, and clearing chrome's browsing data also fixed that issue. I have to clear the browsing data multiple times a day, though! If you find a fix, I'd be interested in hearing it.

ChrisCzerwinski1

I've got the some issue going on. However, everything was working on Windows, iOS and Android last week, but now my Windows Surface Pro Tablet will not take my maps offline. We were having syncing issues earlier in the month, which seemed to be resolved once we opened up ESRI's suggested communication ports. Now, on a surface pro I can only download the basemap for offline use, feature services are "not available"... so I can't even make "offline" edits to sync. We are using ArcServer 10.3, Portal and Collector 10.4 for our workflow.

I'd be interested in learning a work around for this, as our field staff are mostly equipped with a windows device.

Anonymous User

Chris,

Are you on Collector 10.4 or 10.4.1? 10.4.1 is the latest for Windows and you should upgrade to that when possible.

Are you using versioned or archived data for offline use?

FAQs—Collector for ArcGIS | ArcGIS

ChrisCzerwinski1

Hi Dan, thanks for the response. We were originally using versioned data, but found that it wasn't working well. Using the default database on SQL server last week, with all open ports, worked seamlessly. Yesterday, I can only go offline in iOS, and Android. One change that we've noticed was that port 7005 appears to be closed, working on opening that up.

I just confirmed that all windows devices are using Collector 10.4.1.

Thanks for your time,

Chris

Anonymous User

At this time, the data is only archived, correct? How many layers are in the dataset that you published to ArcGIS Server? If you click on the error when it shows that the feature service is not available in Collector on the Surface, does it say a message? If so, what is that message?

GISUSER6

I have this exact issue - all layers load fine on web and android, but 1 layer will not load on my map in collector and windows. I cannot find any reason for this issue.

ChrisCzerwinski1

I would try rebuilding the web service layer, and collector web map again. Not the ideal solution, but it worked for me.

AndrewSouthern

Same issue for me. Unfortunately rebuilding the feature service is not a viable option as it is being used in roughly 70 different web maps and dashboards.

Wondering if anyone who has experienced this issue remembers if the field they deleted or altered in some way was the first field in the table (besides ObjectID.) This is the case in my experience and I noticed while looking at the rest endpoint that the displayField is set to the field that was deleted, I'm guessing it's the first field in the table by default. I tried to "trick" Collector by adding the field back into the table with the same name, data type, etc. but to no avail. I also tried editing the JSON to change the displayField to another field, also to no avail.

Have already started a case with ESRI but since it looks like this problem with others wasn't resolved other than to rebuild the feature service I thought I would join the discussion and see if anyone else has had a similar experience.

Thanks.

KellyWright

I am experiencing this on our Surface Pro as well. We had not been using it for Collector because the camera is frankly terrible, but we are low on iPads so I thought I would give it a try. Our web map that feeds Collector works great on both iOS and Android, so I was surprised to see that 11 of our layers would not load on the Surface Pro.

These layers do have GNSS metadata fields as that is the entire point of this particular data collection (Lat/Long/Altitude/Horizontal Accuracy/Fix Time/Receiver ID). I am unwilling/unable to remove the metadata fields and re-publish.

As suggested above, I tried publishing a new Feature service just for the Surface Pro and creating a new web map . . . no go, same 11 layers are not accessible.

We host our data on our servers and use ArcGIS Server 10.3.

I have time constraints with this project that prohibit me from rebuilding the entire thing using Hosted Feature Layers on AGOL or calling Esri tech support for assistance (that according to this thread will not resolve the issue).

It's disappointing that this wasn't as plug'n'play as it is for iOS and Android. I'm curious to see what the end resolution is, but we will have to stop using the Surface Pro in the interim.

AndrewSouthern

Are your layers that are hosted http or https? I have run into problems when trying to use feature services hosted on our servers that are not https as that's what AGOL prefers (and what all hosted feature services are.) Since you are using server 10.3 maybe this is something to look at.

Also, do you happen to use many filters in the web maps? This is another issue entirely that I have run into with Collector for Windows. It seems like there's a limit to the amount of filter expressions a single layer can handle. However, when I have run into this issue I don't get the "Unable to access layer" error, the layer simply doesn't load.

I was at the UC earlier this summer and spoke with one of the Collector developers about the short comings I've found with the Windows version of the software compared to Android (I don't use iOS much.) He explained that support for the Windows version lags way behind that of Android and iOS, presumably because the demand for the other two platforms is so much greater. However, ESRI has heard enough complaints about the Windows short comings (and also the fact ESRI stopped developing Workforce for Windows completely) and that they will begin ramping up support. Doesn't do much for us now, I am bound to using Windows because the MDTs used by our Fire personnel are all Windows 10, but maybe there is hope for the future.

KellyWright

Hi Andrew, I am sorry it took me so long to reply but thank you for the information! You are correct, we were not using https at the time I encountered this issue. I have since upgraded our SSL (in part because of the upcoming TLS 1.2 requirements for AGOL) and updated all web maps using AGO Assistant to rewrite our service URLs with "https." I have not tried to use the SurfacePro since, but I will check again to see if this behavior now changes.

Thanks again!

Kelly Wright

StephanieRinguet

We are using Panasonic Toughpad that runs on Windows 10 and I experience same problem, one of my layer will not load. It works fine on Android and IOS, but on Windows Collector I get the error that my layer has invalid spatial reference, that the Wkid or Vertical Wkid is invalid. Other layers with exact same coordinate systems can be displayed fine. Hope that this issue is resolved as I only have access to Windows tablets!

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