Failover site shows "Create Site or Join Site" options after restart

sramostechnosylva

Hi,

We are trying to set up an ArcGIS Server 10.8.1 standalone deployment in a multi-machine configuration, using an Azure File Share as the shared directory for the site configuration.

So far, we have:

• Verified domain user permissions on the shared directory
• Checked firewall rules
• Configured the setup using UNC paths
• Mounted the file share using the ArcGIS Server service account
• Used cmdkey to ensure credential persistence

The issue is not during the initial setup. We are able to successfully configure and join the secondary node to the site without any problems.

However, after restarting the ArcGIS Server service or rebooting the machine, the secondary node loses its connection to the site. It behaves as if it were not configured, prompting us to either create a new site or join an existing one again.

We have also reviewed the config-store.properties file after the restart to check for corruption, but it appears to be intact and unchanged.

Has anyone experienced this issue before or found a solution?

Thanks in advance!

s.schuette_ct

This happened to us in the past when the shared directory was not accessible for some time. The behaviour has become more robust in newer releases.

Please change to a new, supported version as soon as possible. 10.8 is long out of support and known vulnerabilities are no longer fixed.
Be aware: outdated deployments like this should not be accessible over the internet!