ArcGIS Server error

Question

Hello, I have published a map service on to the GIS server. I can see the service in the ArcGIS Server Manager. I have imported layers from the service in to my custom web app. Now I am trying to change the Maximum Number of Records Returned by server from 2000 to 4000. It got reflected on to my web app, I can see 4000 records in the table. But when I saved and restarted the service after changing the limit, it gave an error: Service Started with errors. : Instance of service started with errors. The Layer:'Class 1' in Map: 'Map' is invalid. There is no Class 1 named layer in my map. I don't understand what is the problem. When I changed back the limit to 2000 and pressed Save and Restart button, it gave the same error. But my Web app is working fine. All layers are loaded.

NarayanHamde · Answer

I checked through the REST directory, none of the layers are referred as Class 1 Layer. I will look up ESRI support regarding the max count issue. But I think any api retrieving a large quantity of records into a web app shall crash the app.

CodyPatterson · Answer

Hey @NarayanHamde

If you're using Portal, you can access the rest directory on the Feature Layer under the item details here:

Or you can do this from server manager here after selecting the layer:

To me this appears as if it is a warning, but as I saw in your other message that it crashes above 4000, that could be a larger issue. I would recommend reaching out to Esri support as well to get a case started with them too!

Cody

NarayanHamde · Answer

Hi @Priya_Das, I checked the DEBUG logs, I could not find anything related to this error. I will try overwriting the service again. I can edit the number of max records, and it also reflects on to the custom web app. But when the max records is above 4000, the app crashes so I guess there is nothing much we can do.