Downloading offline fails if lowest zoom level isn't 0

Question

Anyone else noticed this strange behaviour in the last week? Alkl our field maps are now failing to download to device (iOS or Android) unless the lowest zoom resolution with the AGOL schema is set to 0.

In the past we set this to 4, because of a bug whereby pixels in levels 0-3 failed to download and caused errors, when the tile layer was small in extent.

David_Brooks · Answer

@StevenKincaid and surprise surprise, i get an email today about ArcGIS Online being updated. I just love being a beta tester with annoyed clients 🤬

StevenKincaid · Answer

We are seeing similar behaivor on our iOS devices running the latest version of 25.2.  Previous attepts in 25.1 we had no problem creating offline areas but now fail in the new version.  It seems like the only time we can download an offline area is when we are zoomed way in and it normally takes a few minutes to succeed.