Print widget failing with map service layer in basemap

Question

In ArcGIS Enterprise, I have a map image layer as the basemap in a simple web map. However, when I try to use the Esri default printing service, the result immediately fails and shows a red "x". When I remove the layer and just use an Esri basemap, then it prints fine. I'm wondering how I can print with the tile layer in the basemap?

TanuHoque · Answer

@JeffreyThompson2

yes, that is fixed and should be working in recent releases.

TanuHoque · Answer

@apgis16

are you using arcgis online? or an enterprise portal with a print service running within your organization's network?

if it is an enterprise print service, I'd recommend this:

* log on to the server machine that hosts the print service as ArcGIS Server Account.
* open a web browser and try to access the map service url
* if you can't access it, you might need to reach out to your IT folks

also, while trying print from your web app, use your browser Developer Tools to see what error message you are getting from the print service. You can check server logs too to get some idea.

ShengdiZhang · Answer

Hi @apgis16 ,

I cannot reproduce the issue on my side. It might be related to something in your data or environment. Please reach out to Support so they can help you reproduce and investigate the issue.

Thanks,

Shengdi