Field Maps excluding some features but not others in offline area download

Question

One of our users has downloaded an offline area in Field Maps for a map that our organization uses frequently for field collection. When he is choosing the area to download, he can see all the features, but after downloading, only some of the features show up in the offline map (it seems like newer features that were added earlier this spring are the ones excluded).

I cannot replicate on my devices - I have tried with 3 different devices and with 3 different accounts with permissions set the same as his - all have downloaded successfully for me. I had him try a different device and the features still did not show up in the offline version. I had him try reinstalling the app in case there was a caching issue, but he had the same result. I tried deleting and recreating his Portal account and we are still running into the same issue.

Does anyone else have any other ideas of what we could try next? Or has anyone run into this? The map is hosted on our Portal, we are running Enterprise v11.1.

KerriRasmussen · Answer

Hi @MollyMoore, thanks for all the information in your post. Based on all the testing you have already done, there isn't anything in particular that is sticking out to me as being the obvious cause. I would highly recommend reaching out the Esri Support for help troubleshooting this issue.

RPGIS · Answer

Taking features offline is typically contingent on the signal strength. If there are too many features and there is poor signal strength, then that could be the issue. Try setting some of the features to display at a lower scale or modify the feature service in the server manager to only return a smaller number of records per instance. That might help you with taking some of those features offline.