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Has anyone encountered issue with importing arcgis or arcpy?

VHolubec

Hello,

after installation to 3.5 (I´ve tried the uninstall/install procedure twice), I have a trouble with importing "arcgis" module in default Pro env - in every client - Pro/Notebook/VSCode with error:

" File "C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3\Lib\site-packages\cryptography\x509\certificate_transparency.py", line 11, in <module>
from cryptography.hazmat.bindings._rust import x509 as rust_x509
ImportError: DLL load failed while importing _rust: Access denied.
"

also I tried the clonned env + its update, but it´s even worse.

For "import arcpy" I am getting error:

"UnboundLocalError: cannot access local variable 'etree' where it is not associated with a value"

and for "import arcgis":

"ImportError: DLL load failed while importing etree: The procedure hasn´t been found."

Hasn´t expected that behavior, but so far it seems it´s not a general behavior, just I am just curious if you encountered the same behavior and if so whether you solved it?

Or is there a way how to "reset" the Python env?

Thank you.

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Accepted answers

DanPatterson

for local installations this works

How To: Perform a Clean Uninstall and Reinstall of ArcGIS Pro

a soft reset probably isnt worth it

All comments

Tonyalmeida

Have tried doing a ArcGIS Pro repair, py3 re-install, reset the default Python environment?

DanPatterson

for local installations this works

How To: Perform a Clean Uninstall and Reinstall of ArcGIS Pro

a soft reset probably isnt worth it

VHolubec

Thank you @TonyAlmeida , @DanPatterson for tips.

@TonyAlmeida - I tried to reinstall the Pro (classic way without sweeping out all the settings). I thought this could make a clean installation of the default python env.

@DanPatterson I was thinking about the clean un(installation), but tried to avoid it at first, for example in favor or reset of the python env only.

Anyway, it looks to be the only way 😞

Thanks both!

VHolubec

The reset has helped. By recursice steps I found that the main reason werev due some "relicts" not deleted by the uninstall process in "C:\Program Files\ArcGIS\Pro\bin", but still important (and not replaced by the repair or install process). The other folders/registry keys hasn´t had an influence to this behavior.

Maybe it will help to some others in the future.

Thanks for help!

TimWestern

Yeah, anytime I've run into this it almost always boils down to where the python library is being called from.

Some machines may have a python 2.7 a python 3.x and then multiple conda setups with ArcGIS Pro.

Thanks for posting all these ideas for the next time I run into it and forget

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