Problems uploading a WebScene - "Creating the scene cache failed"

Question

Hi everyone,

I'm trying to upload a WebScene from ArcGis Pro to AGOL and the error I keep getting is: "Creating the scene cache failed"

The scene has some custom 3D models; they come from Blender, exported as fbx and inserted as multipatch; nothing really heavy.

I used the same process in the past but this is the first time I get this error, can anyone help me get through this?

Thanks in advance,

Marco

MarcoOrlandi · Answer

Unfortunately I deleted all the attempts gone wrong and emptied the bin. Next time I'll look if I see the number with the url.

I wiil also try to upload the zipped geodatabase as a workaround.

What I do not understand is that it's not the first time I do this process and it always worked straight. Can it be a matter of file format? Maybe it likes collada instead of fbx????

Any suggestion is more than welcome....

RussRoberts · Answer

If you publish a hosted feature layer on the item details page you should see a services.arcgis.com url. Do you see a number with that one? Also something to try is zipping up a file geodatabase with just the multipatch feature class in it and see if that publishes when going through ArcGIS Online My content > New Item and use the zipped geodatabase.

MarcoOrlandi · Answer

Hi Russ,

my User Type is Professional Plus and my Role is Administrator. The hive is unipd.arcgis (University of Padua in Italy).

Thanks for the help!