Issue with my ArcGIS Pro license – Credit exhausted and access to map backgrounds

Question

I am currently experiencing an issue with my ArcGIS Pro license. Despite having an active subscription and recently paying for another subscription, I am unable to access the map backgrounds embedded in the software. Upon checking my account, it states that my credit is exhausted.
This issue persists despite my efforts to resolve it, and I would greatly appreciate your assistance in addressing this matter. Could you please guide me through the necessary steps to restore access and verify my subscription so I can fully utilize the software?
I am available to provide any additional information or carry out the required actions on my part. Thank you in advance for your support.

ShaneONeill_144 · Answer

It would be worth reaching out to your local Esri Distributor for their assistance, they may be able to investigate further for you

Robert_LeClair · Answer

There's an Esri Technical Support article on this item with 3 possible solutions.  You may find it here - Problem: The Basemap Gallery is Empty in ArcGIS Pro

s.schuette_ct · Answer

ArcGIS Pro does not consume ArcGIS Online credits for basemaps ->Solved: Does ArcGIS Pro consume AGO service credits? - Esri Community.

I assume you are already logged in to ArcGIS Online, which is required to use Basemaps.
(In some cases it is possible that access to ArcGIS Online is blocked in the firewall, try accessing ArcGIS Online from your browser.)

Best open a case in My Esri, there is not so much we can do here to help.