arcgis monitor 2024.1 failed to add server with message Check credentials, unable to return user access level

Question

Hello,

since we upgrade to arcgis monitor 2024.1 we can not add stand-alone arcgis servers to arcgis monitor anymore with arcgis server set to HTTP only. We get -> Check credentials, unable to return user access level

does anyone know when BUG-000174232 will be fixed?

Martijnde_Boer · Answer

The HTTPS Only has been set to False because the remote stand-alone arcgis servers (without a web-adapter)  are set to HTTP only for protocol (in home>security>config)

And we want arcgis monitor to work with HTTP only

DerekLaw · Answer

Hi @Martijnde_Boer,

Can you please check the HTTP communication settings in ArcGIS Monitor? Please navigate to Administration page > Server subtab > HTTP communication settings.

* Is the HTTPS Only property enabled?
* Is the HTTP Strict Transport Security option enabled?

Please see this help topic, Enforce strict HTTPS communication

> does anyone know when BUG-000174232 will be fixed?

It looks like this was submitted on 2/11/2025 and is still being reviewed by Tech Support.

Hope this helps,