I have a student trying to open ArcGIS Earth - everytime she does, she gets the error screenshotted below. We have tried uninstalling the program and reinstalling, and it continues to load the same way. No one else in the adminstration group has a similar problem - all other accounts are working fine. Looking for a solution to get the program to work.
https://attachments.office.net/owa/raycrak@algonquincollege.com/service.svc/s/GetAttachmentThumbnail?id=AQMkADNiYWI2ZWYwLTk5AWMtNDg2Mi05N2M1LTI3OGM4NmUxNzVjMABGAAAD2AyXcMd6d0mo2Ev4CqF4yAcAN1Q1O7wjKESfteh5HR7gFgAAAgEMAAAAN1Q1O7wjKESfteh5HR7gFgABXRt1WQAAAAESABAA6ZCzG4xPY0q7BQAe9sTjLg%3D%3D&thumbnailType=2&token=eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6InBKY2h2NFRsK3Z3UmlGaEtEbEoyWW9RWmpXOD0iLCJ4NXQiOiJwSmNodjRUbCt2d1JpRmhLRGxKMllvUVpqVzg9Iiwibm9uY2UiOiJ2YU5NTkhMSThkVHJvX2NnTy12c1MtZWcxVEY3R2tDSDhLQXBja3dISlJ5cVF2bFpQVTdGeHc4aVVOVGF0dFlrSk1IdW5aVW55MjVBTEpSWUx0MnFGZDNkRjVkbWktUEdYcnJxOEx6MzRNekl4NldHZFlJYUlQZlJoUUllOElzSDAxLXN3Z3oyYTZTT0pTVnBxUnRuUTBZWTdZWElIX0FJWmFyc1FKZ2pBNk0iLCJpc3Nsb2MiOiJZVDNQUjAxTUI5MTI0Iiwic3JzbiI6NjM4NzQxMDA4Nzg5ODk1MDQ5fQ.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.d3HA9BLNnSL7SazUvfwiO21W_xrOxGr_ywp_jKnZsf03MochQNRc3we5gLp_mEHLrm9v9jrvn_D4IC3eXi78BJywxLgaRSYfeX4JakG2rybRMo9FKyiE3DnDy4PjpCijv1_QLP1CCP1DJ5vnQ3qiSJBKscEpA0QGjtZ4LADLA4uRffbqLeCrVNx4XjwMpL5mcmTFxSYRY8xh4MJz5IJQHROcApYP6pVcnn1_SK4g8z8JL1nR4N651K6UA_ajTiQEk3MbekioDTtpulT18HI1A3yvSIBPAs72FKXovyQOP9r6Blfj5w9g1LePk9YGhf1Y1CEG0rC0JuX2gLP0eu12og&X-OWA-CANARY=X-OWA-CANARY_cookie_is_null_or_empty&owa=outlook.office.com&scriptVer=20250124006.10&clientId=F28C7A2D6F4E48759D1517BA9763E926&animation=true&persistenceId=be2737d1-ce64-4d1e-b4f9-336bee718ed6
Hi @KaylaRaycraft1
Sorry to hear you are having this issue can you re-share the error you are getting the link above does not work for me
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