Setting default browser for pop-up links

Question

Hi folks,

Is there a way to set the default browser to be used by a pop-up link. I ask because the page I want to link to works well in Firefox, sometimes in Chrome and Edge and not at all in IE. I realise that this is an issue with the site, which I don't control, but if I could at least force the link to open in Firefox users would have a greater chance of getting direct information, rather than me including in the 'Help' the need to copy and paste any generated URL to actually access the record ☹️.

I'm not hopeful that there is a fix, but i thought that there was no harm in asking.

Thanks

SimonCrutchley · Answer

Hi Laura,

Thanks for that; that is the default option, but I was hoping for some way to avoid it, as our web team don't like putting 'unnecessary' information on the landing page for 'simplicity'. likewise they don't like splash screens.

Heigh ho.

Laura · Answer

The simplest approach would be to guide users in setting Firefox as their default browser. This can be done through browser settings. For users who experience issues with Chrome, Edge, or IE, switching the default browser to Firefox can help ensure the page works as intended.