ArcGIS Server Not Logging Statistics

Question

We have two production ArcGIS Server machines.  They are both running 11.2 and have the same patches applied.  One of them has stopped logging statistics, it shows 0 requests for the past month or so.

We ran the Configure ArcGIS Server Account tool on the problem server and verified the account running ArcGIS Server has full control permissions on the folder containing the statistics files (...arcgisserver\directories\arcgissystem\statistics)

Any ideas on why this is, or how to get statistics to be collected again...?

mpboyle · Answer

It seems that the Crowdstrike event on 7/19/2024 corrupted some of the Server files.  Working with Esri support, they provided a repair tool which removed and/or reset a handful of files.  After the repair tool was ran, statistics were once again being collected by the Server.

mpboyle · Answer

ArcGIS Server Windows service is running, and we have no issues consuming services or hitting the REST page.

Dan_Brumm · Answer

Is it possible that your server is stopped?  You could check its status in the server admin